You receive an “rsItemNotFound” error message when you sort the data in the "Competitor Win Loss" report in the French version of Microsoft Dynamics CRM 3.0

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Article ID: 927856
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Symptoms

When you sort the data in the Competitor Win Loss report in the French version of Microsoft Dynamics CRM 3.0, you receive the following error message:
Erreur de Reporting Services
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Impossible de trouver l'élément « /Adventure_Works_Cycle_MSCRM/Conclusions-Pertes pour le concurrent ». (rsItemNotFound) Obtenir de l'aide en ligne
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Microsoft Reporting Services

Cause

This problem occurs because the report name in the Publish.config file differs from the report name in the Competitor Win Loss.rdl file.
Note In the Publish.config file, the report name is "Conclusions et Pertes pour le concurrent." In the Competitor Win Loss.rdl file, the report name is "Conclusions-Pertes pour le concurrent."

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The French version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Competitor win loss details.rdlNot Applicable80,90317-Nov-200607:27
Competitor win loss.rdlNot Applicable50,56217-Nov-200607:27
Crm3.0-kb927856-server-fra.exe3.0.5300.1343558,40816-Nov-200621:10
Crmmsg.dll1.2.3297.12316,08826-May-200610:18
Mscrmcustom.dll3.0.5300.1331174,38402-Nov-200618:22
Crmhotfix.cdfNot Applicable1,26017-Nov-200613:00
Mscrmcustom.dll3.0.5300.1331174,38402-Nov-200618:22
Updspapi.dll6.1.22.0395,48825-May-200618:18

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server.

After you install this hotfix, replace the original Competitor Win Loss report and the original Competitor Win Loss Details report with the corresponding modified reports in the hotfix. To do this, follow these steps:
  1. Log on to the Microsoft Dynamics CRM Web client as a user whose role has Manage Reports permission.
  2. Replace the original Competitor Win Loss report with the modified Competitor Win Loss report. To do this, follow these steps:
    1. Click Workplace, and then click Reports.
    2. In the Category list, click Sales Reports.
    3. Click the line of the Competitor Win Loss report.
    4. On the More Actions menu, click Edit Report.
    5. Make sure that the File option is selected in the Source area.
    6. Click Browse next to the Location box.
    7. In the Choose file dialog box, locate the Competitor Win Loss.rdl file.

      Note By default, the Competitor Win Loss.rdl file is in the following directory:
      C:\Program Files\Microsoft CRM\KB927856
    8. Click the file, and then click Open.
    9. Click Save and Close.
    Note If you want to use the original Competitor Win Loss report again, repeat steps 2a through 2i. However, in step 2g, substitute the original Competitor Win Loss.rdl file. By default, the original Competitor Win Loss.rdl file is in the following directory:
    C:\Program Files\Microsoft CRM\Reports\MSCRM
  3. Replace the original Competitor Win Loss Details report with the modified Competitor Win Loss Details report. To do this, follow these steps:
    1. Click Workplace, and then click Reports.
    2. In the Category list, click Hidden Reports.
    3. Click the line of the Competitor Win Loss Details report.
    4. On the More Actions menu, click Edit Report.
    5. Make sure that the File option is selected in the Source area.
    6. Click Browse next to the Location box.
    7. In the Choose file dialog box, locate the Competitor Win Loss Details.rdl file.

      Note By default, the Competitor Win Loss Details.rdl file is in the following directory:
      C:\Program Files\Microsoft CRM\KB927856
    8. Click the file, and then click Open.
    9. Click Save and Close.
    Note If you want to use the original Competitor Win Loss Details report again, repeat steps 3a through 3i. However, in step 3g, substitute the original Competitor Win Loss Details.rdl file. By default, the original Competitor Win Loss Details.rdl file is in the following directory:
    C:\Program Files\Microsoft CRM\Reports\MSCRM
Note When you complete these steps, any customized modifications that you made to the original reports are lost.

Prerequisites

There are no prerequisites to install this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB927856$\Spuninst folder.You cannot remove this hotfix.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 927856 - Last Review: June 20, 2014 - Revision: 2.0
Keywords: 
kbautohotfix kbmbsreports kbhotfixserver kbqfe kbmbsmigrate KB927856

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