FIX: The Sqldumper.exe utility cannot generate a filtered SQL Server dump file when you use the Remote Desktop Connection service or Terminal Services to connect to a Windows 2000 Server-based computer in SQL Server 2000
Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business site.
When you try to connect to a remote Microsoft Windows 2000 Server-based computer by using the Remote Desktop Connection service or by using a Terminal Services session, the Sqldumper.exe utility in Microsoft SQL Server 2000 cannot generate a filtered SQL Server dump file. Additionally, you receive the following error message:
Could not open file mapping object SQLSERVER2000DUMP_PID (2).
Unable to read remote buffer pool information struct
Note In this error message, the number after "SQLSERVER2000DUMP" indicates the process ID (PID). This value changes every time that you receive this error message. However, the value in parentheses indicates an operating system error that is returned by a Windows API call. This value is always 2. This value indicates that a file could not be found.
This problem occurs because you must run the Sqldumper.exe utility from a console session. You cannot use the /console switch to obtain a console session of a remote computer that is running Microsoft Windows 2000 Server. Additionally, the Sqldumper.exe utility in SQL Server 2000 does not specify the Global\ prefix for the file mapping object name. The name lookup cannot find the correct namespace to locate the shared memory region.
The installer does not install this hotfix correctly on x64-based systems. This installation issue occurs when the following conditions are true:
The system uses the Advanced Micro Devices (AMD) AMD64 processor architecture or the Intel Extended Memory 64 Technology (EM64T) processor architecture.
Note This issue does not occur on systems that use the Intel Itanium processor architecture.
The system is running a 64-bit version of the Microsoft Windows Server operating system.
The system is running a 32-bit version of SQL Server 2000.
We have corrected this installation issue in later builds of SQL Server 2000, starting with version 8.00.2244. When a customer who is running SQL Server 2000 on an x64-based system requests this hotfix, we will provide a build that includes this hotfix and that can be installed correctly on an x64-based system. The build that we provide will be version 8.00.2244 or a later version.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
There are no prerequisites to install this hotfix.
You do not have to restart the computer after you apply this hotfix.
Hotfix file information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
The Sqldumper.exe utility is a program that is included with SQL Server 2000 Service Pack 3 (SP3). The Sqldumper.exe utility produces user dump files for reporting errors.
For more information about how to use the Sqldumper.exe utility, click the following article number to view the article in the Microsoft Knowledge Base: