A portable computer that is running Windows XP may stop responding when you put the computer into hibernation or on standby

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Article ID: 928097 - View products that this article applies to.
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SYMPTOMS

When you try to put a portable computer that is running Microsoft Windows XP into hibernation or on standby, the computer may stop responding.

CAUSE

This problem occurs because of an error in the Raspptp.sys file.

The Raspptp.sys file uses a process handle instead of a kernel handle. The Winlogon process owns this process handle. Therefore, before the computer enters hibernation or goes on standby, the Raspptp.sys file tries to free the process handle that the Winlogon process owns. This behavior causes the problem.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Raspptp.sys5.1.2600.303248,51213-Nov-200610:38x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to troubleshoot standby and hibernation issues, click the following article number to view the article in the Microsoft Knowledge Base:
907477 How to troubleshoot hibernation and standby issues in Windows XP
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 928097 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertiseadvanced kbexpertisebeginner kbfix kbqfe kbHotfixServer KB928097

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