A Windows Vista-based computer stops responding when you resume the computer from hibernation

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Article ID: 928135 - View products that this article applies to.
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SYMPTOMS

A Windows Vista-based computer stops responding when you resume the computer from hibernation.

Note This problem may occur if a system device configuration changes when the computer is in hibernation.

CAUSE

This problem occurs because the Peripheral Component Interconnect (PCI) device driver does not correctly update the device settings to reflect the new configuration.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6000.1640053,86413-Dec-200606:02x86
Amdagp.sys6.0.6000.1640054,88813-Dec-200606:02x86
Isapnp.sys6.0.6000.1640047,20813-Dec-200606:02x86
Msisadrv.sys6.0.6000.1640013,92813-Dec-200606:01x86
Mssmbios.sys6.0.6000.1640028,77613-Dec-200606:01x86
Nv_agp.sys6.0.6000.16400106,60013-Dec-200606:03x86
Pci.sys6.0.6000.16400140,39213-Dec-200606:03x86
Rdpdr.sys6.0.6000.16400242,68813-Dec-200603:56x86
Sisagp.sys6.0.6000.1640053,35213-Dec-200606:02x86
Streamci.dll6.0.6000.1640022,63213-Dec-200606:01x86
Swenum.sys6.0.6000.1640012,77613-Dec-200606:01Not applicable
Termdd.sys6.0.6000.1640050,79213-Dec-200606:02x86
Uliagpkx.sys6.0.6000.1640058,47213-Dec-200606:02x86
Viaagp.sys6.0.6000.1640054,37613-Dec-200606:02x86
Volmgr.sys6.0.6000.1640050,28013-Dec-200606:02x86
Agp440.sys6.0.6000.2049653,86413-Dec-200606:35x86
Amdagp.sys6.0.6000.2049654,88813-Dec-200606:35x86
Isapnp.sys6.0.6000.2049647,20813-Dec-200606:35x86
Msisadrv.sys6.0.6000.2049613,92813-Dec-200606:34x86
Mssmbios.sys6.0.6000.2049628,77613-Dec-200606:35x86
Nv_agp.sys6.0.6000.20496106,60013-Dec-200606:36x86
Pci.sys6.0.6000.20496140,39213-Dec-200606:35x86
Rdpdr.sys6.0.6000.20496242,68813-Dec-200604:29x86
Sisagp.sys6.0.6000.2049653,35213-Dec-200606:35x86
Streamci.dll6.0.6000.2049622,63213-Dec-200606:35x86
Swenum.sys6.0.6000.2049612,77613-Dec-200606:34Not applicable
Termdd.sys6.0.6000.2049650,79213-Dec-200606:35x86
Uliagpkx.sys6.0.6000.2049658,47213-Dec-200606:35x86
Viaagp.sys6.0.6000.2049654,37613-Dec-200606:35x86
Volmgr.sys6.0.6000.2049650,28013-Dec-200606:35x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6000.1640062,05613-Dec-200607:43x64
Isapnp.sys6.0.6000.1640021,09613-Dec-200607:43x64
Msisadrv.sys6.0.6000.1640015,46413-Dec-200607:43x64
Mssmbios.sys6.0.6000.1640032,36013-Dec-200607:43x64
Nv_agp.sys6.0.6000.16400124,00813-Dec-200607:44x64
Pci.sys6.0.6000.16400167,01613-Dec-200607:45x64
Rdpdr.sys6.0.6000.16400305,66413-Dec-200604:19x64
Streamci.dll6.0.6000.1640024,16813-Dec-200607:43x64
Swenum.sys6.0.6000.1640013,03213-Dec-200607:43x64
Termdd.sys6.0.6000.1640060,00813-Dec-200607:43x64
Uliagpkx.sys6.0.6000.1640065,64013-Dec-200607:43x64
Volmgr.sys6.0.6000.1640060,00813-Dec-200607:43x64
Agp440.sys6.0.6000.2049662,05613-Dec-200607:12x64
Isapnp.sys6.0.6000.2049621,09613-Dec-200607:11x64
Msisadrv.sys6.0.6000.2049615,46413-Dec-200607:11x64
Mssmbios.sys6.0.6000.2049632,36013-Dec-200607:11x64
Nv_agp.sys6.0.6000.20496124,00813-Dec-200607:13x64
Pci.sys6.0.6000.20496167,01613-Dec-200607:13x64
Rdpdr.sys6.0.6000.20496305,66413-Dec-200604:46x64
Streamci.dll6.0.6000.2049624,16813-Dec-200607:11x64
Swenum.sys6.0.6000.2049613,03213-Dec-200607:11x64
Termdd.sys6.0.6000.2049660,00813-Dec-200607:12x64
Uliagpkx.sys6.0.6000.2049665,64013-Dec-200607:12x64
Volmgr.sys6.0.6000.2049660,00813-Dec-200607:12x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Hibernation

Hibernation is the S4 power-saving state. Hibernation saves open documents and programs to the hard disk, and then turns off the computer. When you are ready to use the computer again, the computer comes out of hibernation in seconds. Then, the computer restores all the open programs and documents that were saved. Hibernation uses the least amount of power of all the Windows power-saving states.

Unlike sleep, hibernation does not require any power to save open documents and programs on a mobile computer. Because sleep requires a small amount of power to maintain itself, Windows automatically puts the mobile computer into hibernation after some time to help conserve battery power.

Additionally, because hibernation on a mobile computer does not require any power to save open documents and programs, Windows also puts the mobile computer into hibernation automatically when the battery charge reaches a critically low level.

You should use hibernation on a mobile computer when you know that you will not use the mobile computer for some time. Also, use hibernation when you know that you will be unable to charge the battery during that time.

Sleep

Sleep is the S3 power-saving state. Sleep saves all open documents and programs. Sleep also allows for the computer to quickly resume full-power operation. Typically, this process occurs within several seconds. For example, you can put the computer to sleep as quickly as you can pause a DVD player. The computer immediately stops what it is doing and is ready to start again when you want to resume working.

To put a computer to sleep, click Power on the Start menu.

Notes
  • You may be able to press a sleep button or close the lid on a mobile computer to put some computers to sleep.
  • When the computer is asleep, the hardware lights may slowly flash or change color. To learn more, see the documentation that is included with the computer. Alternatively, visit the Web site of the manufacturer.
  • The computer may automatically sleep after a period of inactivity.

Properties

Article ID: 928135 - Last Review: May 20, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbbug kbhotfixserver kbqfe kbprb kbexpertiseadvanced KB928135

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