Error message on the Zune device: "To recover from an error, Zune must clear all content"

When you are using your Zune device, you receive one of the following error messages:

This issue can occur if the player is not operating correctly or if data is corrupted.

After the player erases all content, connect your Zune player to the computer by using the Zune Sync Cable to resync your content to the player. If the error continues to occur, try the following methods:

Erase the player and sync your content again

1. Start the Zune software on the computer.
2. Connect your Zune player by using the Zune Sync Cable.
3. Click SETTINGS, and then click device
4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
5. Click YES when you receive the following message:
   Please Confirm. Are you sure you want to remove all content from this player?
6. After the player has been erased, sync your content back to the player. If you have lots of content to sync, you may want to disconnect the player after several files have been synced to make sure that the files have been transferred successfully.

If you continue to experience the error, try the next method.

Reinstall the player’s software and sync your content again

As a last resort, reinstall the player’s software. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: After you reinstall the player’s software, sync the content again.