Article ID: 928196 - Last Review: February 9, 2007 - Revision: 1.3

When a Windows XP-based computer tries to enter standby, the Welcome screen appears, and the computer does not enter standby

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SYMPTOMS

When a Microsoft Windows XP-based computer tries to enter standby, the Welcome screen appears, and the computer does not enter standby.
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CAUSE

This problem occurs if the following conditions are true:
  • The computer has multiple user accounts.
  • The screen saver is active and is a three-dimensional (3-D) screen saver.
  • The Prompt for password when computer resumes from standby check box is selected in the power options on the Screen Saver tab.
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WORKAROUND

To work around this issue, use a screen saver that is not a 3-D screen saver, and select the currently logged-on user account on the Welcome screen.
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REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
810607  (http://support.microsoft.com/kb/810607/ ) Welcome screen appears after your computer has been idle
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APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Media Center Edition 2005
  • Microsoft Windows XP Media Center Edition 2004
  • Microsoft Windows XP Media Center Edition 2002
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Keywords: 
kbharmony kbbug kbtshoot kbexpertisebeginner KB928196
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