FIX: Error message when you try to use the SC tool to stop the service for the BizTalk host instance in BizTalk Server 2006: "The service did not respond to the start or control request in a timely fashion"

When you try to use the SC tool (Sc.exe) to shut down the service for the BizTalk host instance in Microsoft BizTalk Server 2006, you may receive an error message that resembles the following: After you receive this error message, the service for the BizTalk host instance is stopped. However, the SC tool may need two minutes or more to shut down the service.

This problem occurs when a Microsoft Message Queuing receive location is enabled in BizTalk Server 2006.

Additionally, an error message that resembles the following may be logged in the System log:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft BizTalk Server 2006 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem can occur if the Message Queuing adapter is not initialized correctly or if the SC tool cannot find the Message Queuing service that is running on the computer that is running BizTalk Server 2006.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: