Article ID: 928272 - Last Review: September 14, 2007 - Revision: 2.1 Outlook exits unexpectedly when you click "Go Offline" in the Microsoft Dynamics CRM laptop client for OutlookThe hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM. SYMPTOMSWhen you click Go Offline on the Microsoft Dynamics CRM toolbar in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook, Microsoft Office Outlook exits unexpectedly. Additionally, you receive the following error message:
Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the data in the error report, the report contains an error signature that resembles the following error signature: Collapse this table
Additionally, the following error message is logged in the Application log: Source: "Microsoft Office 11" Type: Error Category: None Event ID: 1000 Description: "Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module mshtml.dll, version 7.0.5730.11, stamp 45516526, debug? 0, fault address 0x0009ed44." CAUSEThis problem occurs if you click one of the Microsoft Dynamics CRM folders in the Microsoft Dynamics CRM laptop client for Outlook before you click Go Offline. For example, you click the Account folder before you click Go Offline. This problem does not occur if you click one of the Microsoft Exchange Server folders. RESOLUTIONThis problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 927751
(http://support.microsoft.com/kb/927751/
)
Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.For more information, click the following article number to view the article in the Microsoft Knowledge Base: 935731
(http://support.microsoft.com/kb/935731/
)
Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
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