Outlook exits unexpectedly when you click "Go Offline" in the Microsoft Dynamics CRM laptop client for Outlook

Article translations Article translations
Article ID: 928272 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Expand all | Collapse all

SYMPTOMS

When you click Go Offline on the Microsoft Dynamics CRM toolbar in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook, Microsoft Office Outlook exits unexpectedly. Additionally, you receive the following error message:
Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that resembles the following error signature:
Collapse this tableExpand this table
Application nameApplication versionModule nameModule versionOffset
Outlook.exe11.0.8010.0Crmaddin.dll3.0.5300.000059b71

Additionally, the following error message is logged in the Application log:
Source: "Microsoft Office 11"
Type: Error
Category: None
Event ID: 1000
Description: "Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module mshtml.dll, version 7.0.5730.11, stamp 45516526, debug? 0, fault address 0x0009ed44."
Note This problem occurs on computers on which Windows Internet Explorer 7 is installed.

CAUSE

This problem occurs if you click one of the Microsoft Dynamics CRM folders in the Microsoft Dynamics CRM laptop client for Outlook before you click Go Offline. For example, you click the Account folder before you click Go Offline.

This problem does not occur if you click one of the Microsoft Exchange Server folders.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 928272 - Last Review: September 14, 2007 - Revision: 2.1
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbexpertisebeginner kbmbsemail kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB928272

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com