Error message when you try to open a Word 2007 document: "The Office Open XML file <file_name> cannot be opened"

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Article ID: 928282 - View products that this article applies to.
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SYMPTOMS

When you try to open a Microsoft Office Word 2007 document, you cannot open the document. Additionally, you may receive the following error message:
The Office Open XML file file_name cannot be opened because there are problems with the contents.

Details
No error detail available

CAUSE

This problem may occur if a corrupted Microsoft Office Excel 2007 stock chart is inserted into the Word 2007 document. The corruption may have resulted if the stock chart has too many columns.

Excel 2007 stock charts can have only 3 or 4 columns, depending on the subtype of stock chart that is used. If you add extra columns to a stock chart that is in a Word 2007 document and then save the document, the stock chart will become corrupted. When this occurs, the Word 2007 document will also become corrupted. In this case, the Word 2007 document cannot be recovered.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 928282 - Last Review: September 18, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Office Excel 2007
Keywords: 
kbchart kbopenfile kbexpertisebeginner kbtshoot kberrmsg kbprb kbpubtypekc KB928282

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