The upgrade option is unavailable when you start the computer by using the Windows Vista DVD

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Article ID: 928432 - View products that this article applies to.
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When you start the computer by using the Windows Vista DVD, the upgrade option is unavailable.


To work around this problem, make sure that the Windows Vista DVD is not inserted when you start the computer. Then, insert the Windows Vista DVD to upgrade to Windows Vista. To do this, follow these steps:
  1. Make sure that the Windows Vista DVD is not inserted, and then start the computer.
  2. Insert the Windows Vista DVD.
  3. If the Windows Vista DVD does not automatically start, click Start, click Run, type DVDDriveLetter:\startup.exe, and then press ENTER.
  4. In the Windows Vista dialog box, click Upgrade.


Article ID: 928432 - Last Review: March 15, 2007 - Revision: 1.5
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Starter
kbstartup kbupgrade kbexpertisebeginner kbtshoot kbprb KB928432

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