Article ID: 928463 - Last Review: May 13, 2008 - Revision: 4.1

An e-mail message is not sent to an account when you use the "Send Direct E-mail" command in Microsoft Dynamics CRM 3.0

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SYMPTOMS

When you use the Send Direct E-mail command to send an e-mail message to an account in Microsoft Dynamics CRM 3.0, the e-mail message is not sent to the account. This problem occurs if the following conditions are true:
  • The account contains a primary contact.
  • The primary contact contains an e-mail address that you created in Microsoft Dynamics CRM 3.0.
Instead, the e-mail message is sent to the e-mail address of the primary contact.
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RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft CRM 3.0
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Keywords: 
kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB928463
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