Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
FIX: The authentication of the user name and of the password may fail when you try to log on to a Web site that uses Windows Live ID on a computer that is running Internet Explorer 6
Article ID: 928492 - View products that this article applies to.
Consider the following scenario. You have a computer that is running Microsoft Windows XP and Microsoft Internet Explorer 6. Additionally, this computer is running a Windows-based application that uses Microsoft Internet Extensions for Win32 (Wininet.dll). Microsoft Office Outlook 2007 is an example of this application. On this computer, you try to log on to a Web site that uses Windows Live ID. In this scenario, the authentication of the user name and of the password may fail, or the process that is hosting the Wininet.dll file may stop responding.
To resolve this problem, install the latest cumulative security update for Internet Explorer. For more information about how to obtain the latest cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspxFor more information about how to apply the hotfixes that are included in cumulative security updates for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:
897225Note This hotfix is included in cumulative security update 928090 and in later cumulative security updates for Internet Explorer. Cumulative security update 928090 is described in security bulletin MS07-016.
(http://support.microsoft.com/kb/897225/ )How to install hotfixes that are included in cumulative security updates for Internet Explorer
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must install Microsoft Windows XP Service Pack 2 (SP2) before you apply this hotfix.
Restart informationYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about security bulletin MS07-016, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/928090/ )MS07-016: Cumulative security update for Internet Explorer
Article ID: 928492 - Last Review: October 8, 2011 - Revision: 2.0