Article ID: 928540 - Last Review: August 29, 2007 - Revision: 3.1 The "File Download" dialog box in Internet Explorer 6 closes unexpectedly even after you apply hotfix 896017Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986
(http://support.microsoft.com/kb/256986/
)
Description of the Microsoft Windows registry On This PageSYMPTOMSIn Microsoft Internet Explorer 6, the File Download dialog box may close unexpectedly when you click Save, Open, or Cancel. This problem is not resolved even after you install hotfix 896017. For more information about hotfix 896017, click the following article number to view the article in the Microsoft Knowledge Base: 896017
(http://support.microsoft.com/kb/896017/
)
The window that launches a File Download dialog box unexpectedly closes when you try to download a file by using Internet Explorer in Windows XP Service Pack 2
CAUSEThis problem occurs if the following conditions are true:
RESOLUTIONSecurity update informationTo resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:http://windowsupdate.microsoft.com
(http://windowsupdate.microsoft.com)
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site: http://www.microsoft.com/technet/security/current.aspx
(http://www.microsoft.com/technet/security/current.aspx)
Note This fix was first included in security update 933566 (MS07-033).
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
933566
(http://support.microsoft.com/kb/933566/
)
MS07-033: Cumulative Security Update for Internet Explorer
Hotfix informationPrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 2 and Internet Explorer 6 installed.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Collapse this table
Registry informationWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.After you apply the hotfix, follow these steps to enable the changes that the hotfix makes:
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates APPLIES TO
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