The "File Download" dialog box in Internet Explorer 6 closes unexpectedly even after you apply hotfix 896017

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Article ID: 928540 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

In Microsoft Internet Explorer 6, the File Download dialog box may close unexpectedly when you click Save, Open, or Cancel.

This problem is not resolved even after you install hotfix 896017. For more information about hotfix 896017, click the following article number to view the article in the Microsoft Knowledge Base:
896017 The window that launches a File Download dialog box unexpectedly closes when you try to download a file by using Internet Explorer in Windows XP Service Pack 2

CAUSE

This problem occurs if the following conditions are true:
  • The computer is running Microsoft Windows XP Service Pack 2 (SP2).
  • The content that you are trying to download contains a frame.
  • The content that you are trying to download uses the "content-disposition: attachment" HTTP header.
  • The MIME type of the content that you are trying to download is "text/plain".

RESOLUTION

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.com
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx
Note This fix was first included in security update 933566 (MS07-033). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
933566 MS07-033: Cumulative Security Update for Internet Explorer

Hotfix information

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 and Internet Explorer 6 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Mshtml.dll6.0.2900.30563,062,27227-Dec-200617:07x86SP2SP2QFE
Shdocvw.dll6.0.2900.30561,498,11227-Dec-200617:07x86SP2SP2QFE
Updspapi.dll6.2.29.0371,42419-Jan-200619:29x86NoneNot Applicable

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you apply the hotfix, follow these steps to enable the changes that the hotfix makes:
  1. Exit Internet Explorer 6.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
    Note If the FeatureControl subkey does not exist, follow these steps to add it:
    1. Right-click
      Main
      , point to New, and then click Key.
    2. Type FeatureControl to name the new subkey, and then press ENTER.
  4. Right-click
    FeatureControl
    , point to New, and then click Key.
  5. Type FEATURE_PREVENT_CDA_CLOSE_KB928540 to name the new subkey, and then press ENTER.
  6. Right-click
    FEATURE_PREVENT_CDA_CLOSE_KB928540
    , point to New, and then click DWORD Value.
  7. Type iexplore.exe to name the new registry entry, and then press ENTER.
  8. Right-click
    iexplore.exe
    , and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Exit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 928540 - Last Review: October 8, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Internet Explorer 6.0
Keywords: 
atdownload kbwinxpsp3fix kbwinxppresp3fix kbexpertiseadvanced kbfix kbbug kbHotfixServer kbqfe KB928540

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