Article ID: 928650 - Last Review: September 15, 2009 - Revision: 6.0 Error message on your Zune device: "The item is missing or can't be played"On This PageSYMPTOMSWhen you play a file on your Zune player, you receive the following error message: The item is missing or can't be played. CAUSEThis issue can occur if the player is not operating correctly or the file is corrupted. THINGS TO TRYTo resolve this issue, try one or more of the following methods. Method 1: Restart the playerFollow the instructions for the kind of player that you have:
Method 2: Delete and then sync the file again
Method 3: Update the deviceConnect the Zune device to a computer that has the current Zune software installed, and then update the device to the current device software. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:926770
(http://support.microsoft.com/kb/926770/
)
How to update your Zune device
Method 4: Erase the device and sync your content again
Method 5: Restore the device and sync your content againAs a last resort, try restoring the Zune device software. When you restore your Zune device software, all content and the device software are removed. For more information about how to restore the Zune player software, click the following article numbers to view the articles in the Microsoft Knowledge Base:927001
(http://support.microsoft.com/kb/927001/
)
How to restore your Zune device software
974593
(http://support.microsoft.com/kb/974593/
)
How to reinstall the software for your Zune HD player
After you restore the device software, again sync the content.APPLIES TO
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