Error message: "Credit card authorization failed" when updating or adding credit card info to Zune account

Article ID: 928763 - View products that this article applies to.
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The services or features discussed in this article may not be available in your region. Please review article 952586 for details on the services and features available in your region.
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SYMPTOMS

When you try to update or add credit card information for a Zune Music Pass subscription, or a "Pay as you go" account, you receive the following error message: 

Credit card authorization failed

CAUSE

This problem may occur when one or more of the following conditions are true:
  • Your Zune billing address differs from the credit card billing address.
  • You try to use a new credit card that has not been activated by the credit card company.
  • Your outstanding balance in the Zune Marketplace is more than the available credit in the credit card account.
  • Your entire name does not appear on your Zune account.
  • Your credit card account is not set up to accept online purchases or automatic billing.

THINGS TO TRY

  1. Verify that the Zune billing address is the same as the credit card billing address.
  2. Verify sure that your Zune account reflects your complete first and last name.
  3. If you are using a new credit card, make sure that you have activated the card by following the instructions that came with the card. Contact the credit card company for help activating your card.
  4. Verify that you have the required balance available on your credit card account to make the desired purchase.
  5. Verify with your bank that your credit card is set up to accept online purchases and automatic withdrawals.
  6. Use a different credit card.
For more help resolving credit card issues, contact the company that issued your credit card.

Properties

Article ID: 928763 - Last Review: May 3, 2012 - Revision: 6.0
APPLIES TO
  • Zune Live
  • Zune software
Keywords: 
kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner kbzunebilling kbwp7 KB928763

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