Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message: "Credit card authorization failed" when updating or adding credit card info to Zune account
Article ID: 928763 - View products that this article applies to.
NoticeThe services or features discussed in this article may not be available in your region. Please review article 952586
(http://support.microsoft.com/kb/952586)for details on the services and features available in your region.
When you try to update or add credit card information for a Zune Music Pass subscription, or a "Pay as you go" account, you receive the following error message:
Credit card authorization failed
This problem may occur when one or more of the following conditions are true: