FIX: Windows Media Player 11 may not work correctly when you use the Media Sharing feature to stream Windows Media format video content across a home network

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Article ID: 928788 - View products that this article applies to.
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SYMPTOMS

In some cases, when you stream Microsoft Windows Media format video content across a home network by using the Media Sharing feature in Microsoft Windows Media Player 11, Windows Media Player may not work correctly.

CAUSE

This problem occurs because Windows Media Digital Rights Management does not correctly issue a license to the receiving computer or device. This problem may occur when the content that you are streaming uses Macrovision Analog Copy Protection.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Download information

Microsoft Windows XP for x86-based computers (all languages)
The following files are available for download from the Microsoft Download Center:
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Download
Download the WindowsMedia11-KB928788-x86-INTL.exe package now.
Note This hotfix does not have a 64-bit version for Windows XP. This installer will install the 32-bit version of this hotfix on the 64-bit version of Windows XP.
Microsoft Windows XP for x64-based computers (all languages)
The following files are available for download from the Microsoft Download Center:
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Download
Download the WindowsMedia11-KB928788-x64-INTL.exe package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Drmv2clt.dll11.0.5721.5203991,74408-Jan-200723:47x86
Wmdrmnet.dll11.0.5721.5203348,67208-Jan-200723:47x86
Wmdrmsdk.dll11.0.5721.5203534,52808-Jan-200723:47x86

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 928788 - Last Review: February 22, 2007 - Revision: 1.1
APPLIES TO
  • Microsoft Windows Media Player 11
Keywords: 
kbtshoot kbbug kbfix KB928788

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