Article ID: 928789 - Last Review: October 21, 2009 - Revision: 2.0
FIX: Error message in the database mail log when you try to use the sp_send_dbmail stored procedure to send an e-mail in SQL Server 2005: "Invalid XML message format received on the ExternalMailQueue"
Microsoft distributes Microsoft SQL Server 2005 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2005 fix release.
When you try to use the sp_send_dbmail stored procedure to send an e-mail in SQL Server 2005, an error message that resembles the following is written to the database mail log:
Invalid XML message format received on the ExternalMailQueue. conversation_handle: 61D18223-D17B-DB11-B0E7-0014221181C7. message_type_name: {//www.microsoft.com/databasemail/messages}SendMailStatus. message body: <?xml version="1.0" encoding="utf-8"?> <responses:SendMail xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://schemas.microsoft.com/databasemail/responses ResponseTypes.xsd" xmlns:responses="http://schemas.microsoft.com/databasemail/responses"> <Information> <Failure Message="The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 1 (2006-11-24T16:33:54). Exception Message: Could not connect to mail server. (Une tentative de connexion a échoué car le parti connecté n'a pas répondu convenablement au-delà d'une certaine durée ou une connexion établie a échoué car l'hôte de connexion n'a pas répondu).
)" /> </Information> <MailItemId Id="2" /> <SentStatus Status="3" /> <SentAccountId Id="0" /> <SentDate Date="2006-11-24T16:33:54" /> <CallingProcess Id="864" /> </responses:SendMail>
Note The following text is the English translation of the error message:
A connection attempt failed because the party connected did not properly respond within a certain period of time, or a connection established failed because the host connection did not respond.
Additionally, when you query the msdb.dbo.sysmail_allitems table for the operation record, you notice that the value of the sent_status column is UNSENT instead of FAILED.
This problem occurs if the following conditions are true:
You are running SQL Server 2005 on a localized version of the Microsoft Windows operating system. For example, you are running SQL Server 2005 on the French version of Microsoft Windows Server 2003.
The e-mail actually was not sent for some reason. For example, the e-mail was not sent because of an unknown recipient or an incorrect server name.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have SQL Server 2005 Service Pack 1 (SP1) installed to apply this hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
913089
(http://support.microsoft.com/kb/913089/
)
How to obtain the latest service pack for SQL Server 2005
Restart information
You do not have to restart the computer after you apply this hotfix.
Registry information
You do not have to change the registry.
Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For more information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499
(http://support.microsoft.com/kb/822499/
)
New naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
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