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FIX: Error message in the database mail log when you try to use the sp_send_dbmail stored procedure to send an e-mail in SQL Server 2005: "Invalid XML message format received on the ExternalMailQueue"

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Article ID:928789
Last Review:November 20, 2007
Revision:1.3
Bug #: 50000502 (SQL Hotfix)
Notice
Microsoft distributes Microsoft SQL Server 2005 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2005 fix release.
This article describes the following about this hotfix release:
•The issues that are fixed by this hotfix package
•The prerequisites for installing the hotfix package
•Information about whether you must restart the computer after you install the hotfix package
•Information about whether the hotfix package is replaced by any other hotfix package
•Information about whether you must make any registry changes
•The files that are contained in the hotfix package

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SYMPTOMS

When you try to use the sp_send_dbmail stored procedure to send an e-mail in SQL Server 2005, an error message that resembles the following is written to the database mail log:
Invalid XML message format received on the ExternalMailQueue. conversation_handle: 61D18223-D17B-DB11-B0E7-0014221181C7. message_type_name: {//www.microsoft.com/databasemail/messages}SendMailStatus. message body:
<?xml version="1.0" encoding="utf-8"?>
<responses:SendMail xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://schemas.microsoft.com/databasemail/responses ResponseTypes.xsd" xmlns:responses="http://schemas.microsoft.com/databasemail/responses">
<Information>
<Failure Message="The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 1 (2006-11-24T16:33:54). Exception Message: Could not connect to mail server. (Une tentative de connexion a échoué car le parti connecté n'a pas répondu convenablement au-delà d'une certaine durée ou une connexion établie a échoué car l'hôte de connexion n'a pas répondu).&#xD;&#xA;)" />
</Information>
<MailItemId Id="2" />
<SentStatus Status="3" />
<SentAccountId Id="0" />
<SentDate Date="2006-11-24T16:33:54" />
<CallingProcess Id="864" />
</responses:SendMail>
Additionally, when you query the msdb.dbo.sysmail_allitems table for the operation record, you notice that the value of the sent_status column is UNSENT instead of FAILED.

This problem occurs if the following conditions are true:
• You are running SQL Server 2005 on a localized version of the Microsoft Windows operating system. For example, you are running SQL Server 2005 on the French version of Microsoft Windows Server 2003.
•The e-mail actually was not sent for some reason. For example, the e-mail was not sent because of an unknown recipient or an incorrect server name.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SQL Server 2005 Service Pack 1 (SP1) installed to apply this hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
913089 (http://support.microsoft.com/kb/913089/) How to obtain the latest service pack for SQL Server 2005

Restart information

You do not have to restart the computer after you apply this hotfix.

Registry information

You do not have to change the registry.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
SQL Server 2005 32-bit version
File nameFile versionFile sizeDateTimePlatform
Databasemailengine.dll9.0.2207.072,48020-11-200616:53x86
Logread.exe2005.90.2207.0398,11220-11-200616:53x86
Microsoft.analysisservices.adomdclient.dll9.0.2207.0543,52020-11-200616:53x86
Microsoft.analysisservices.deploymentengine.dll9.0.2207.0138,01620-11-200616:53x86
Microsoft.analysisservices.dll9.0.2207.01,215,26420-11-200616:53x86
Microsoft.sqlserver.mgdsqldumper.dll2005.90.2207.075,55220-11-200616:53x86
Microsoft.sqlserver.sqlenum.dll9.0.2207.0908,06420-11-200616:53x86
Msasxpress.dll9.0.2207.022,30420-11-200616:53x86
Msgprox.dll2005.90.2207.0197,92020-11-200616:53x86
Msmdlocal.dll9.0.2207.015,614,75220-11-200616:53x86
Msmdredir.dll9.0.2207.03,990,30420-11-200616:53x86
Mssqlsystemresource.ldfNot Applicable524,28820-11-200614:28Not Applicable
Mssqlsystemresource.mdfNot Applicable40,108,03220-11-200614:28Not Applicable
Qrdrsvc.exe2005.90.2207.0366,88020-11-200616:53x86
Rdistcom.dll2005.90.2207.0640,80020-11-200616:53x86
Repldp.dll2005.90.2207.0184,60820-11-200616:53x86
Replmerg.exe2005.90.2207.0318,24020-11-200616:53x86
Replprov.dll2005.90.2207.0547,61620-11-200616:53x86
Replrec.dll2005.90.2207.0782,11220-11-200616:53x86
Replsub.dll2005.90.2207.0404,76820-11-200616:53x86
Spresolv.dll2005.90.2207.0174,36820-11-200616:53x86
Sqlaccess.dll2005.90.2207.0347,93620-11-200616:53x86
Sqlagent90.exe2005.90.2207.0318,75220-11-200616:53x86
Sqlservr.exe2005.90.2207.028,964,18420-11-200616:53x86
Sysdbupg.sqlNot Applicable218,48620-11-200611:26Not Applicable
Xmlsub.dll2005.90.2207.0192,80020-11-200616:53x86
Xpstar90.dll2005.90.2207.0292,64020-11-200616:53x86
Xpstar90.rll2005.90.2207.0152,86420-11-200616:53x86
SQL Server 2005 x64-based version
File nameFile versionFile sizeDateTimePlatform
Databasemailengine.dll9.0.2207.072,48021-11-200612:23x86
Logread.exe2005.90.2207.0522,52821-11-200612:23x64
Mgdsqldumper.dll2005.90.2207.091,42421-11-200612:23x64
Microsoft.analysisservices.adomdclient.dll9.0.2207.0543,52020-11-200616:53x86
Microsoft.analysisservices.adomdclient.dll9.0.2207.0543,52021-11-200612:23x86
Microsoft.analysisservices.deploymentengine.dll9.0.2207.0138,01620-11-200616:53x86
Microsoft.analysisservices.dll9.0.2207.01,215,26420-11-200616:53x86
Microsoft.sqlserver.mgdsqldumper.dll2005.90.2207.075,55220-11-200616:53x86
Microsoft.sqlserver.sqlenum.dll9.0.2207.0875,29621-11-200612:23x86
Msasxpress.dll9.0.2207.022,30420-11-200616:53x86
Msasxpress.dll9.0.2207.027,42421-11-200612:23x64
Msgprox.dll2005.90.2207.0259,36021-11-200612:23x64
Msmdlocal.dll9.0.2207.015,614,75220-11-200616:53x86
Msmdredir.dll9.0.2207.03,990,30420-11-200616:53x86
Mssqlsystemresource.ldfNot Applicable524,28820-11-200614:28Not Applicable
Mssqlsystemresource.mdfNot Applicable40,108,03220-11-200614:28Not Applicable
Qrdrsvc.exe2005.90.2207.0431,39221-11-200612:24x64
Rdistcom.dll2005.90.2207.0833,82421-11-200612:24x64
Repldp.dll2005.90.2207.0184,60820-11-200616:53x86
Repldp.dll2005.90.2207.0235,29621-11-200612:24x64
Replmerg.exe2005.90.2207.0415,00821-11-200612:24x64
Replprov.dll2005.90.2207.0745,24821-11-200612:24x64
Replrec.dll2005.90.2207.01,008,41621-11-200612:24x64
Replsub.dll2005.90.2207.0525,60021-11-200612:24x64
Spresolv.dll2005.90.2207.0223,00821-11-200612:24x64
Sqlaccess.dll2005.90.2207.0355,10421-11-200612:24x86
Sqlagent90.dll2005.90.2207.0389,92021-11-200612:24x64
Sqlservr.exe2005.90.2207.039,352,60821-11-200612:24x64
Sysdbupg.sqlNot Applicable218,48620-11-200611:26Not Applicable
Xmlsub.dll2005.90.2207.0317,21621-11-200612:24x64
Xpstar90.dll2005.90.2207.0540,96021-11-200612:24x64
Xpstar90eng.dll2005.90.2207.0153,37621-11-200612:24x64
SQL Server 2005 Itanium architecture version
File nameFile versionFile sizeDateTimePlatform
Databasemailengine.dll9.0.2207.072,48020-Nov-200620:04x86
Logread.exe2005.90.2207.01,095,45620-Nov-200620:04IA-64
Microsoft.analysisservices.adomdclient.dll9.0.2207.0543,52020-Nov-200616:53x86
Microsoft.analysisservices.adomdclient.dll9.0.2207.0543,52020-Nov-200620:04x86
Microsoft.analysisservices.deploymentengine.dll9.0.2207.0138,01620-Nov-200616:53x86
Microsoft.analysisservices.dll9.0.2207.01,215,26420-Nov-200616:53x86
Microsoft.sqlserver.mgdsqldumper.dll2005.90.2207.075,55220-Nov-200616:53x86
Microsoft.sqlserver.mgdsqldumper.dll2005.90.2207.0163,10420-Nov-200620:04IA-64
Microsoft.sqlserver.sqlenum.dll9.0.2207.0875,29620-Nov-200620:04x86
Msasxpress.dll9.0.2207.022,30420-Nov-200616:53x86
Msasxpress.dll9.0.2207.055,07220-Nov-200620:04IA-64
Msgprox.dll2005.90.2207.0542,49620-Nov-200620:04IA-64
Msmdlocal.dll9.0.2207.048,610,08020-Nov-200620:04IA-64
Msmdredir.dll9.0.2207.06,244,12820-Nov-200620:04IA-64
Mssqlsystemresource.ldfNot Applicable524,28820-Nov-200614:28Not Applicable
Mssqlsystemresource.mdfNot Applicable40,108,03220-Nov-200614:28Not Applicable
Qrdrsvc.exe2005.90.2207.0941,34420-Nov-200620:04IA-64
Rdistcom.dll2005.90.2207.01,881,37620-Nov-200620:04IA-64
Repldp.dll2005.90.2207.0184,60820-Nov-200616:53x86
Repldp.dll2005.90.2207.0508,70420-Nov-200620:04IA-64
Replmerg.exe2005.90.2207.0954,65620-Nov-200620:04IA-64
Replprov.dll2005.90.2207.01,617,18420-Nov-200620:04IA-64
Replrec.dll2005.90.2207.02,141,47220-Nov-200620:04IA-64
Replsub.dll2005.90.2207.01,156,89620-Nov-200620:04IA-64
Spresolv.dll2005.90.2207.0495,39220-Nov-200620:04IA-64
Sqlaccess.dll2005.90.2207.0349,47220-Nov-200620:04x86
Sqlagent90.exe2005.90.2207.01,141,02420-Nov-200620:04IA-64
Sqlservr.exe2005.90.2207.072,291,10420-Nov-200620:05IA-64
Sysdbupg.sqlNot Applicable218,48620-Nov-200611:26Not Applicable
Xmlsub.dll2005.90.2207.0590,62420-Nov-200620:05IA-64
Xpstar90.dll2005.90.2207.0951,07220-Nov-200620:05IA-64
Xpstar90.rll2005.90.2207.0152,35220-Nov-200620:04IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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REFERENCES

For more information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 (http://support.microsoft.com/kb/822499/) New naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
•Microsoft SQL Server 2005 Standard Edition
•Microsoft SQL Server 2005 Developer Edition
•Microsoft SQL Server 2005 Enterprise Edition
•Microsoft SQL Server 2005 Workgroup Edition
•Microsoft SQL Server 2005 Standard X64 Edition
•Microsoft SQL Server 2005 Standard Edition for Itanium-based Systems
•Microsoft SQL Server 2005 Enterprise X64 Edition
•Microsoft SQL Server 2005 Enterprise Edition for Itanium-based Systems

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Keywords: 
kbautohotfix kbsql2005engine kbhotfixserver kbqfe kbpubtypekc KB928789

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