Article ID: 928898 - Last Review: April 24, 2012 - Revision: 5.0

Windows Media Player 11 may be temporarily unresponsive when you play a video file in Windows Vista

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SYMPTOMS

When you use Microsoft Windows Media Player 11 to play a video file in Windows Vista, Windows Media Player may be temporarily unresponsive. For example, you may experience any one of the following symptoms:
  • You cannot close Windows Media Player.
  • You cannot resize Windows Media Player.
  • You cannot use the transport controls.
  • You cannot move the seek bar.
At the same time that you experience any one of these symptoms, the video plays successfully. After several minutes, Windows Media Player responds correctly.
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CAUSE

This problem occurs when you use Windows Media Player to play a very large MPEG2 file.
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WORKAROUND

Method 1: Wait until Windows Media Player responds

To work around this problem, wait until Windows Media Player responds. You may have to wait as long as one minute for a 1-gigabyte (GB) MPEG2 file.

Method 2: Diagnose and fix the problem automatically


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REFERENCES

For more information about Windows Media Player technical problems, visit the following Microsoft website:
Support for Windows Media Player technical problems
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APPLIES TO
  • Windows Media Player 11
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Keywords: 
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