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Error message when you merge accounts or contacts in Microsoft Dynamics CRM 3.0: "A record with these values already exists. A duplicate record cannot be created"
Article ID: 928958 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you merge accounts or contacts in Microsoft Dynamics CRM 3.0, you receive the following error message:
This problem occurs if the following conditions are true:
A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
To verify that the value in the AddressNumber 2 field was deleted, follow these steps:
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards