After you upgrade Outlook 2003 to Outlook 2007, Outlook 2007 crashes when you start the program

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Article ID: 929012 - View products that this article applies to.
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Problem description

After you upgrade Microsoft Office Outlook 2003 to Microsoft Office Outlook 2007, Outlook 2007 crashes when you try to start it.

Resolution

To resolve this problem you need to set the value of the PONT_STRING registry entry. To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix this problem link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
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Fix this problem
Microsoft Fix it 50134
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Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.


Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To fix this issue, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. In Registry Editor, locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\General
  3. In the right pane, right-click the Security Zone registry entry, and then click Delete.
  4. Repeat step 3 for the following registry entries:
    • PONT_STRING
    • BodyEditor
    • WarnDelete
  5. Exit Registry Editor.


Did this fix the problem?

Check whether the problem is fixed by starting Outlook 2007. If Outlook 2007 starts, you are finished with this article. If the problem is not fixed, you can contact support.

Properties

Article ID: 929012 - Last Review: September 5, 2013 - Revision: 5.0
Applies to
  • Microsoft Office Outlook 2007
Keywords: 
kbsurveynew kbmsifixme kbfixme kbexpertiseinter kbtshoot kbsetup kbprb KB929012

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