You cannot reply to an e-mail message, forward an e-mail message, or reply to all the recipients of an e-mail message in Microsoft Dynamics CRM 3.0

Article translations Article translations
Article ID: 929145
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Expand all | Collapse all

On This Page

Symptoms

When you receive an e-mail message that is sent from the Microsoft Dynamics CRM 3.0 Web client, you can only read the e-mail message. You cannot reply to the e-mail message, forward the e-mail message, or reply to all the recipients of the e-mail message. This problem occurs if the To field of the e-mail message contains two recipients.

Note The other recipient can read the e-mail message, reply to the e-mail message, forward the e-mail message, and reply to all the recipients of the e-mail message.

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1605471,91229-Mar-200720:18x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16083,422,05607-Apr-200700:47x86
Crmobjectmodel.dll3.0.5300.16086,759,78407-Apr-200700:47x86
Microsoft.crm.application.pages.dll3.0.5300.1608968,04007-Apr-200700:37x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1608275,81607-Apr-200700:36x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82206-Apr-200720:48Not Applicable
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18x86
Crmhotfix.cdfNot Applicable3,57219-Apr-200706:55Not Applicable
Kb927207_client.dll3.0.5300.160861,80007-Apr-200700:41x86
Kb930604_client.dll3.0.5300.160864,87206-Apr-200709:41x86
Kb931627_client.dll3.0.5300.1608160,10409-Apr-200702:23x86
Kb933423_client.dll3.0.5300.160891,49609-Apr-200702:23x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16081,182,56807-Apr-200700:46x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16083,422,05606-Apr-200709:47x86
Crmobjectmodel.dll3.0.5300.16086,759,78407-Apr-200700:47x86
Microsoft.crm.application.pages.dll3.0.5300.1608738,66407-Apr-200700:38x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82206-Apr-200720:49Not Applicable
Syncqueue.dll3.0.5300.1608396,13607-Apr-200700:46x86
Crmhotfix.cdfNot Applicable2,22819-Apr-200706:55Not Applicable
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot Applicable2,25919-Apr-200707:14Not Applicable
V3cclientpatch30.mspNot Applicable2,756,09619-Apr-200707:45Not Applicable
Crmaddin.dll3.0.5300.16081,209,70407-Apr-200700:46x86
Crmnativeinteropproxy.dll3.0.5300.16083,422,05607-Apr-200700:47x86
Crmobjectmodel.dll3.0.5300.16086,759,78407-Apr-200700:47x86
Microsoft.crm.application.components.core.dll3.0.5300.1608292,20009-Apr-200709:30x86
Microsoft.crm.application.components.strings.dll3.0.5300.1608726,37608-Apr-200718:30x86
Microsoft.crm.application.pages.dll3.0.5300.1608738,66407-Apr-200700:37x86
Microsoft.crm.dll3.0.5300.1608382,31209-Apr-200709:30x86
Microsoft.crm.objectmodel.dll3.0.5300.1608320,87207-Apr-200700:37x86
Print_dlg.aspxNot Applicable8,82206-Apr-200720:49Not Applicable
Syncqueue.dll3.0.5300.1608396,13607-Apr-200700:46x86
Setup.xmlNot Applicable1,58619-Apr-200707:14Not Applicable
V3clightclientpatch30.mspNot Applicable759,29619-Apr-200707:45Not Applicable
Crmaddin.dll3.0.5300.16081,209,70407-Apr-200700:46x86
Microsoft.crm.application.components.core.dll3.0.5300.1608292,20009-Apr-200709:30x86
Microsoft.crm.application.components.strings.dll3.0.5300.1608726,37608-Apr-200718:30x86
Microsoft.crm.dll3.0.5300.1608382,31209-Apr-200709:30x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software or the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed.
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB929145$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 929145 - Last Review: June 21, 2014 - Revision: 3.0
Keywords: 
kbautohotfix kbmbsemail kbHotfixServer kbqfe kbmbsmigrate KB929145

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com