FIX: You may experience issues when you use Windows Media Encoder 9 Series on a computer that is running Windows Vista

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Article ID: 929182 - View products that this article applies to.
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Symptoms

When you use Microsoft Windows Media Encoder (WME) 9 Series on a computer that is running Windows Vista, you may experience the following issues.

Issue 1

When you run the Windows Media Encoder command-line script WMCmd.vbs, the script host Cscript.exe may crash.

Issue 2

The icons that appear on the encoder toolbar and in the encoder dialog boxes are displayed by using a low bit depth. Therefore, the icons appear to have a low resolution.

Issue 3

When you configure the encoding profile or start an encoding session, the encoder may crash.

Resolution

Download information

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsMedia9-KB929182-INTL.exe package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Wmenc.exe9.0.0.3352647,16815-Nov-200618:57x86
Wmenceng.dll9.0.0.33521,554,94415-Nov-200619:12x86

More information

The 64-bit version of Windows Media Encoder has been updated so that you can install the encoder on the 64-bit version of Windows Vista. This updated version of the encoder includes the fixes that are described in this article. To obtain the updated version of the encoder, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
Note To apply this hotfix on a computer that is running Windows Vista, you must have elevated user rights. We recommend that you right-click the hotfix package executable file and then click Run as administrator. Alternatively, you can run the executable file through a console window that has elevated user rights.

Before and after you install the hotfix, check the version number of the Wmenc file and of the WMEncEng.dll file to make sure that these files are updated. To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Programs and Features.
  3. Remove Security Update for Windows Media Encoder (KB954156).
  4. Remove the current installation of Windows Media Encoder 9 Series.
  5. Restart the system. Do not install updates.
  6. Reinstall the Windows Media Encoder 9 Series. To do this, visit the following Microsoft Web site:
    Windows Media Encoder 9 Series SDK
  7. Verify that the version number for the Wmenc file and for theWMEncEng.dll file is 9.0.0.2980.
  8. Install the hotfix that this article describes.
  9. Verify that the version number for the Wmenc file and for theWMEncEng.dll file is 9.0.0.3352.
  10. Use Windows Update to reinstall security updates.
  11. Verify that the version number for the encoder files is still 9.0.0.3352.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 929182 - Last Review: June 13, 2014 - Revision: 2.0
Applies to
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbfix KB929182

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