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FIX: You may experience issues when you use Windows Media Encoder 9 Series on a computer that is running Windows Vista

Article ID:929182
Last Review:July 1, 2008
Revision:3.0
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SYMPTOMS

When you use Microsoft Windows Media Encoder (WME) 9 Series on a computer that is running Windows Vista, you may experience the following issues.

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Issue 1

When you run the Windows Media Encoder command-line script WMCmd.vbs, the script host Cscript.exe may crash.

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Issue 2

The icons that appear on the encoder toolbar and in the encoder dialog boxes are displayed by using a low bit depth. Therefore, the icons appear to have a low resolution.

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Issue 3

When you configure the encoding profile or start an encoding session, the encoder may crash.

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RESOLUTION

Download information

The following file is available for download from the Microsoft Download Center:
DownloadDownload the WindowsMedia9-KB929182-INTL.exe package now. (http://download.microsoft.com/download/0/3/d/03d35c05-67da-40e0-9e45-3ea0ca6329a4/windowsmedia9-kb929182-intl.exe)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Wmenc.exe9.0.0.3352647,16815-Nov-200618:57x86
Wmenceng.dll9.0.0.33521,554,94415-Nov-200619:12x86

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MORE INFORMATION

The 64-bit version of Windows Media Encoder has been updated so that you can install the encoder on the 64-bit version of Windows Vista. This updated version of the encoder includes the fixes that are described in this article. To obtain the updated version of the encoder, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx (http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx)

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APPLIES TO
Microsoft Windows Media Encoder 9 Series

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Keywords: 
kbfix KB929182

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