The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you run the Competitor Win Loss report in Microsoft Dynamics CRM 3.0, the report contains incorrect data in the No. Open Opportunities Against Competitor field and in the No. Closed Opportunities Against Competitor field. The report lists some competitors that should not appear in the report.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 server
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Account distribution detail.rdl
Not applicable
109,237
06-Dec-2006
08:16
Not applicable
Account distribution.rdl
Not applicable
64,930
07-Dec-2006
00:16
Not applicable
Account summary sub-report.rdl
Not applicable
90,874
07-Dec-2006
00:16
Not applicable
Competitor win loss details.rdl
Not applicable
80,355
07-Dec-2006
00:16
Not applicable
Competitor win loss.rdl
Not applicable
50,356
07-Dec-2006
00:16
Not applicable
Crmmsg.dll
1.2.3297.123
16,088
26-May-2006
10:18
x86
Crmnativeinteropproxy.dll
3.0.5300.1516
3,409,728
06-Dec-2006
12:33
x86
Crmobjectmodel.dll
3.0.5300.1516
6,751,536
07-Dec-2006
04:32
x86
Invoice status detail.rdl
Not applicable
63,644
07-Dec-2006
00:16
Not applicable
Invoice status.rdl
Not applicable
31,996
31-Oct-2006
00:16
Not applicable
Lead source effectiveness.rdl
Not applicable
105,536
07-Dec-2006
00:16
Not applicable
Microsoft.crm.application.components.platform.dll
3.0.5300.1516
367,480
07-Dec-2006
04:15
x86
Microsoft.crm.objectmodel.dll
3.0.5300.1516
318,280
07-Dec-2006
04:21
x86
Microsoft.crm.platform.server.dll
3.0.5300.1516
244,560
07-Dec-2006
04:18
x86
Microsoft.crm.scheduling.dll
3.0.5300.1516
305,992
07-Dec-2006
04:20
x86
Microsoft.crm.webservices.dll
3.0.5300.1516
453,448
07-Dec-2006
04:16
x86
Mscrmcustom.dll
3.0.5300.1331
172,336
02-Nov-2006
18:22
x86
Msvcr71.dll
7.10.3052.4
355,032
26-May-2006
10:18
x86
Neglected cases detail.rdl
Not applicable
108,472
07-Dec-2006
00:16
Not applicable
Neglected leads detail.rdl
Not applicable
70,634
07-Dec-2006
00:16
Not applicable
Neglected leads.rdl
Not applicable
42,260
07-Dec-2006
00:16
Not applicable
Pkgutil.cmd
Not applicable
113
24-Aug-2006
12:09
Not applicable
Pkgutil.exe
1.2.3297.101
88,792
26-May-2006
10:18
x86
Sales pipeline detail.rdl
Not applicable
92,003
07-Dec-2006
00:16
Not applicable
Sales pipeline.rdl
Not applicable
108,506
07-Dec-2006
00:16
Not applicable
Service activity volume detail.rdl
Not applicable
100,123
07-Dec-2006
00:16
Not applicable
Service activity volume.rdl
Not applicable
65,806
07-Dec-2006
00:16
Not applicable
Top knowledge base articles detail.rdl
Not applicable
90,349
07-Dec-2006
00:16
Not applicable
Top knowledge base articles.rdl
Not applicable
59,488
08-Nov-2006
00:41
Not applicable
Microsoft.crm.objectmodel.dll
3.0.5300.1
318,216
17-Nov-2005
04:39
x86
Microsoft.crm.platform.server.dll
3.0.5300.1
244,488
17-Nov-2005
04:39
x86
Microsoft.crm.scheduling.dll
3.0.5300.1
305,928
17-Nov-2005
04:39
x86
Crmdbhotfix.dll
3.0.5300.1331
103,728
02-Nov-2006
18:21
x86
Crmhotfix.cdf
Not applicable
14,139
08-Dec-2006
11:17
Not applicable
Kb911321_client.dll
3.0.5300.1516
58,168
07-Dec-2006
04:31
x86
Kb911322_client.dll
3.0.5300.1516
56,120
07-Dec-2006
04:31
x86
Kb913954_client.dll
3.0.5300.1516
93,496
07-Dec-2006
04:32
x86
Kb914644_client.dll
3.0.5300.1516
86,840
07-Dec-2006
04:32
x86
Kb914799_client.dll
3.0.5300.1516
59,704
07-Dec-2006
04:31
x86
Kb915024_client.dll
3.0.5300.1516
73,016
07-Dec-2006
04:31
x86
Kb915722_client.dll
3.0.5300.1516
103,736
07-Dec-2006
04:32
x86
Kb915799_client.dll
3.0.5300.1516
61,240
07-Dec-2006
04:31
x86
Kb916629_client.dll
3.0.5300.1516
72,504
07-Dec-2006
04:31
x86
Kb917098_client.dll
3.0.5300.1516
89,912
06-Dec-2006
12:32
x86
Kb917109_client.dll
3.0.5300.1516
58,680
07-Dec-2006
04:31
x86
Kb917536_client.dll
3.0.5300.1516
81,208
07-Dec-2006
04:32
x86
Kb919008_client.dll
3.0.5300.1516
87,864
07-Dec-2006
04:32
x86
Kb919429_client.dll
3.0.5300.1516
60,216
07-Dec-2006
04:31
x86
Kb922807_client.dll
3.0.5300.1516
62,776
06-Dec-2006
12:31
x86
Kb923057_client.dll
3.0.5300.1516
75,576
07-Dec-2006
04:31
x86
Kb923074_client.dll
3.0.5300.1516
59,704
07-Dec-2006
04:31
x86
Kb924105_client.dll
3.0.5300.1516
88,376
07-Dec-2006
04:32
x86
Kb924371_client.dll
3.0.5300.1516
89,400
07-Dec-2006
04:32
x86
Kb925163_client.dll
3.0.5300.1516
66,360
07-Dec-2006
04:31
x86
Kb925473_client.dll
3.0.5300.1516
66,872
07-Dec-2006
04:31
x86
Mscrmcustom.dll
3.0.5300.1331
172,336
02-Nov-2006
18:22
x86
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Crmaddin.dll
3.0.5300.1516
1,180,456
06-Dec-2006
12:33
x86
Crmmsg.dll
1.2.3297.123
16,088
26-May-2006
10:18
x86
Crmnativeinteropproxy.dll
3.0.5300.1516
3,409,728
07-Dec-2006
04:33
x86
Crmobjectmodel.dll
3.0.5300.1516
6,751,536
07-Dec-2006
04:32
x86
Microsoft.crm.application.components.platform.dll
3.0.5300.1516
408,440
07-Dec-2006
04:15
x86
Microsoft.crm.objectmodel.dll
3.0.5300.1516
318,280
07-Dec-2006
04:21
x86
Microsoft.crm.platform.server.dll
3.0.5300.1516
244,560
07-Dec-2006
04:18
x86
Mscrmcustom.dll
3.0.5300.1331
172,336
02-Nov-2006
18:22
x86
Msvcr71.dll
7.10.3052.4
355,032
26-May-2006
10:18
x86
Pkgutil.cmd
Not applicable
113
24-Aug-2006
12:09
Not applicable
Pkgutil.exe
1.2.3297.101
88,792
26-May-2006
10:18
x86
Syncqueue.dll
3.0.5300.1516
393,512
07-Dec-2006
04:32
x86
Microsoft.crm.objectmodel.dll
3.0.5300.1
318,232
17-Nov-2005
04:42
x86
Microsoft.crm.platform.server.dll
3.0.5300.1
244,504
17-Nov-2005
04:42
x86
Crmhotfix.cdf
Not applicable
3,723
08-Dec-2006
11:16
Not applicable
Mscrmcustom.dll
3.0.5300.1331
172,336
02-Nov-2006
18:22
x86
Installation information
This hotfix contains a self-extracting package file. After you extract the contents of the package file, follow these steps to install the updated reports on the Microsoft Dynamics CRM Web client:
Copy the .rdl report files to the root directory on drive C.
Click Workplace, and then click Reports.
Update the Competitor Win Loss report. To do this, follow these steps:
In the Category list, click All Reports.
In the Entity list, click Competitors.
Click the Competitor Win Loss report, click More Actions, and then click Edit Report.
In the Report Type pane, click File, and then click Browse.
Click the Competitor Win Loss.rdl report file that you copied in step 1, and then click Save and Close.
Update the Competitor Win Loss Detail report. To do this, follow these steps:
In the Category list, click Hidden Reports.
In the Entity list, click Competitors.
Click the Competitor Win Loss Detail report, click More Actions, and then click Edit Report.
In the Report Type pane, click File, and then click Browse.
Click the Competitor Win Loss Details.rdl report file that you copied in step 1, and then click Save and Close.
Note To revert to the original report file, repeat steps 3 and 4. But, in steps 3e and 4e, select the original .rdl file. By default, the original .rdl file is in the following directory:
C:\Program Files\Microsoft CRM\Reports\MSCRM
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix, follow the steps in the "Installation information" section to reinstall the original reports.
Associate the opportunity with the following competitors:
Competitor 1
Competitor 2
Competitor 3
Close the opportunity by using the following settings:
Status: Lost
Competitor: Competitor 3
Run the Competitor Win Loss report.
The report incorrectly lists the following competitors:
Competitor 1
Competitor 2
The No. Closed Opportunities Against Competitor field contains a nonzero value for Competitor 1 and for Competitor 2. The No. Open Opportunities Against Competitor field contains a value of 0 (zero) for Competitor 1 and for Competitor 2. However, you expect the report to list only Competitor 3.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
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