To perform a clean startup procedure, follow these steps.
Windows XP
a.
Click Start, click Run, type msconfig, and then click OK.
b.
Click the General tab, and then click Selective Startup.
c.
Under Selective Startup, clear the following check boxes:
•
Process SYSTEM.INI File
•
Process WIN.INI File
•
Load Startup Items
d.
Click the Services tab, select the Hide All Microsoft Services check box, and then click Disable All.
e.
Click OK, and then click Restart.
Windows Vista
a.
Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type the password or click Continue.
b.
Click the General tab, and then click Selective Startup.
c.
Under Selective Startup, clear the Load Startup Items check box.
d.
Click the Services tab, select the Hide all Microsoft services check box, and then click Disable All.
e.
Click OK, and then click Restart.
2.
To remove the Zune software from the computer, follow these steps.
Windows XP
a.
Make sure that the Zune device is not connected to the computer.
b.
Click Start, click Run, type appwiz.cpl, and then click OK.
c.
In the Add or Remove Programs window, click Zune, and then click Remove.
d.
Click Yes to remove the Zune software.
e.
If any of the following software appears in the Add or Remove Programs window, remove that software from the computer:
•
Microsoft User-Mode Driver Framework Feature Pack 1.0
•
Windows Driver Package – Microsoft WPD
•
Windows Media Format 11 SDK
•
Windows Portable Devices
Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center Web site after you install the Zune software.
f.
On the computer, open the following folder:
c:\program files
Note If the programs list does not appear, click Show the contents of this folder.
g.
Locate and right-click the Zune folder, and then click Delete.
Windows Vista
a.
Make sure that the Zune device is not connected to the computer.
b.
Click Start, type appwiz.cpl in the Start Search box, and then press ENTER.
c.
In the Uninstall or change a program window, click Zune, and then click Uninstall.
d.
Click Yes to remove the Zune software.
e.
If any of the following software is listed in the Uninstall or change a program window, remove that software from the computer:
•
Microsoft User-Mode Driver Framework Feature Pack 1.0
•
Windows Driver Package – Microsoft WPD
•
Windows Media Format 11 SDK
•
Windows Portable Devices
Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center Web site after you install the Zune software.
f.
On the computer, open the following folder:
c:\program files
g.
Locate and right-click the Zune folder, and then click Delete.
After the installation of the Zune software is complete, reconfigure the computer so that it uses the typical startup procedure. To do this, follow these steps:
1.
Click Start, click Run, type msconfig, and then click OK.
2.
On the General tab, click Normal Startup, and then click OK.
Need More Help? Contact a Support professional by Email, Online or Phone.
Customer Service For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
Newsgroups Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.