How to remove and then reinstall the Zune software

This article describes how to remove and then reinstall the Zune software. Fix it for me

You may be able to resolve this problem automatically. Click the Diagnose and fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

Diagnose and fix this problem
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Notes

• This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
• If you're currently not on the computer with the problem, you can save the automatic fix to a flash drive or a CD. Then, you run it on the computer with the problem later.

If the Fix It didn't work for you, perform a clean installation of the Zune software by following these steps:

Step 1: Uninstall the Zune software

To remove the Zune software from the computer:

Windows 7 or Windows Vista

1. Make sure that the Zune player or phone is not connected to your computer.
2. Click Start, type appwiz.cpl in the Start Search box, and then press Enter.
3. In the "Uninstall or change a program" window, click Zune, and then click Uninstall.
4. Click Yes to remove the Zune software.
5. If any of the following software is listed in the "Uninstall or change a program window," remove that software from the computer:
   • Microsoft User-Mode Driver Framework Feature Pack 1.0
   • Windows Driver Package – Microsoft WPD
   • Windows Media Format 11 SDK
   • Windows Portable Devices
     
   Note If you receive an error message that states that there are program dependencies blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center website after you install the Zune software.
6. On the computer, open the following folder:
   C:\program files
7. Locate and right-click the Zune folder, and then click Delete.

Windows XP

1. Make sure that the Zune player or phone is not connected to the computer.
2. Click Start, click Run, type appwiz.cpl, and then click OK.
3. In the "Add or Remove Programs" window, click Zune, and then click Remove.
4. Click Yes to remove the Zune software.
5. If any of the following software appears in the "Add or Remove Programs" window, remove that software from the computer:
   • Microsoft User-Mode Driver Framework Feature Pack 1.0
   • Windows Driver Package – Microsoft WPD
   • Windows Media Format 11 SDK
   • Windows Portable Devices
     
   Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center website after you install the Zune software.
6. On the computer, open the following folder:
   C:\program files
   Note If the programs list doesn't appear, click Show the contents of this folder.
7. Locate and right-click the Zune folder, and then click Delete.

Step 2: Empty the Windows temporary folder

To empty the Windows temporary folder, follow these steps:

1. Click Start, click Run, type %temp%, and then click OK.
2. Click Edit.
3. Click Select All.
4. Click File, and then click Delete. You receive the following message:
   
   
   Are you sure you want to send these items to the Recycle Bin?
5. Click Yes.

Step 3: Reinstall the Zune software

To reinstall the Zune software, click the link below:During the installation, the software prompts you to reconnect your Zune player or phone.