You cannot create a new document or check out an existing document in a Windows SharePoint Services 3.0 document library when you have multiple versions of Office installed

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Article ID: 929360 - View products that this article applies to.
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SYMPTOMS

You connect to a document library in a Microsoft Office SharePoint Server 2007 site or in a Microsoft Windows SharePoint Services 3.0 site by using Windows Internet Explorer 7 or Microsoft Internet Explorer 6. However, when you try to open a Microsoft Office document, Internet Explorer crashes (stops responding). Additionally, when you click New Document, the button does not work. You cannot create a new document. This problem occurs if the following conditions are true, in the order in which they are presented:
  • You install a Microsoft Office 2003 product on the computer.
  • You install one or more 2007 Office system programs on the computer.
  • You repair or update the installation of an Office 2003 product.
Note The workaround in this article resolves this issue only if you are using a combination of Office 2003 and the 2007 Microsoft Office system, as the previous bullet points describe. Although you may experience this problem with other Office versions, the workaround in this article will not resolve the issue for other versions. You may not see "Microsoft Office 2007" when you look in Add/Remove Programs. Instead, you may see a stand-alone product such as Microsoft Project 2007, OneNote 2007, or Expression. See the "More Information" section for references to articles that discuss other Office version combinations.

CAUSE

This problem occurs because the older version of the Name.dll file becomes the registered version. When the Owssupp.dll file is used, it tries to use functionality that is not available. This condition causes Internet Explorer to crash (stop responding).

RESOLUTION

To resolve this problem, install hotfix 938888. For more information about hotfix 938888, click the following article number to view the article in the Microsoft Knowledge Base:
938888 Description of the 2007 Office hotfix package: June 17, 2007
If you do not use SharePoint but were directed to this article by Windows Error Reporting, please visit the following Microsoft Web site:
http://oca.microsoft.com/resredir.aspx?SID=1476

WORKAROUND

To work around this problem, repair the 2007 Office system. To do this on a Windows XP or on a Windows Server 2003-based computer, follow these steps:
  1. Click Start, point to Control Panel, and then click Add or Remove Programs.
  2. In the Add or Remove Programs dialog box, select Microsoft Office version 2007, and then click Change.

    Note In this case, version indicates the installed version of the 2007 Office system.
  3. In the Microsoft Office version 2007 dialog box, click Repair, and then click Continue.
  4. Click Close when the repair process is complete.
To do this on a Windows Vista-based computer, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Programs.
  3. Click Programs and Features.
  4. Select Microsoft Office Version 2007, and then click Change.

    Note Version is a placeholder for the version of the 2007 Office system.
  5. In the Microsoft Office Version 2007 dialog box, click Repair, and then click Continue.
  6. Click Close when the repair process is completed.
  7. Restart the computer if you are prompted.
Note If you still have program-incompatibility problems, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/

MORE INFORMATION

If you use a version of Microsoft Office other than Office 2003 and the 2007 Office system, click the following article numbers to view the article in the Microsoft Knowledge Base:
833714 Error message when you try to edit an Office document in a document library: "'Edit Document' requires a Windows SharePoint Services-compatible application"
840024 You cannot edit an existing document or create a new document in a document library in your Windows SharePoint Services 2.0 Web site or in your SharePoint Team Services Web site
The controls that enable features, such as the Edit Document feature on a Windows SharePoint Services document library, are shipped together with the 2007 Office system and Office 2003. These controls must be installed to access most of the integration features in Office.

These controls are listed as Windows SharePoint Services Support under Office Tools when you use one of the following methods:
  • You perform a custom installation of a 2007 Office system or of an Office 2003 system.
  • You add or remove Office programs or features by using Add or Remove Programs in Control Panel.

Reference

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
834109 Previously-approved versions of documents that you check into the document library are not visible to users

Properties

Article ID: 929360 - Last Review: May 1, 2009 - Revision: 6.0
APPLIES TO
  • Microsoft Windows SharePoint Services 3.0
  • Microsoft Office SharePoint Server 2007
Keywords: 
kbresolve kbtshoot kbexpertiseinter kbprb KB929360

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