Windows Desktop Search does not work as expected in Outlook 2007 on a Windows XP-based computer

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Article ID: 929361 - View products that this article applies to.
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SYMPTOMS

After you install Windows Desktop Search (WDS) on a Microsoft Windows XP-based computer, WDS does not work as expected in Microsoft Office Outlook 2007. When you try to search for data in Outlook 2007, you may experience the following symptoms:
  • The Instant Search feature in Outlook 2007 returns incomplete results or no results.
  • When you view the search options in Outlook 2007, the data files are not selected.

    Note To view the search options, click Tools, click Options, and then click Search Options on the Preferences tab.
  • The Indexing Options control panel item shows that indexing is not running.
  • The notification area icon for WDS shows that indexing is idle, and Index Now does not work.
  • When you press CTRL+ALT+DEL to view the Processes tab in Task Manager, the following processes are not running:
    • Searchindexer.exe
    • Searchprotocolhost.exe
    • Searchfilterhost.exe

CAUSE

These issues occur if the Terminal Services service is stopped on the computer when WDS is installed.

RESOLUTION

To resolve these issues, start the Terminal Services service, and then reinstall WDS.

To start the Terminal Services service, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK.
  2. Right-click Terminal Services, and then click Start.

MORE INFORMATION

When you try to install WDS, you receive the following error message if the Terminal Services service is disabled:
Setup has failed. Make sure Terminal Services are enabled before re-running setup.
For more information about WDS, click the following article number to view the article in the Microsoft Knowledge Base:
917013 Windows Desktop Search 3.0 is available

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Article ID: 929361 - Last Review: April 25, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Office Outlook 2007
Keywords: 
kberrmsg kbservice kbtshoot kbexpertisebeginner kbprb KB929361

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