Article ID: 929396 - View products that this article applies to.
This article describes the behavior of the Maintain per-user read and unread information for this folder setting for public folders in Microsoft Exchange Server 2003.
You can select or clear the Maintain per-user read and unread information for this folder check box on the General tab on the Properties page for a public folder.
When you select this setting for a public folder, the items in the folder change from the Unread state to the Read state for each user when the items are viewed by the user.
However, the state changes from Unread to Read only for the user who viewed the item. When another user views an item that has been viewed by other users, the item appears in the Unread state for that user. When the item is viewed by the user, the item changes to the Read state. Therefore, the Read or Unread state for items is maintained per user. The status is not maintained per public folder.
For example, consider the following scenario:
The following articles in the Microsoft Knowledge Base describe various service packs and hotfixes for Exchange Server 2003. These service packs and hotfixes resolve issues that are related to the Read and Unread information for public folders.
(http://support.microsoft.com/kb/893245/ )The Favorite Folders pane may display incorrect information about unread e-mail messages that are in Outlook public folders in an Exchange 2000 Server or Exchange Server 2003 environment
(http://support.microsoft.com/kb/893164/ )An incorrect number of unread items is still displayed for a public folder in the "Favorite Folders" pane in Microsoft Outlook after you install the hotfix for Exchange Server 2003 that is described in the Knowledge Base article 843159
(http://support.microsoft.com/kb/843159/ )An incorrect number of unread items may be displayed for public folders when you use Outlook with Exchange Server 2003
(http://support.microsoft.com/kb/836686/ )The number of items that are marked as unread in an Exchange 2003 public folder is incorrect
(http://support.microsoft.com/kb/827555/ )An incorrect number of unread items may be displayed for public folders in Exchange 2000 Server SP3