You repeatedly receive a message to install update 929399 on a computer that is running Windows Vista or Windows XP

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Article ID: 929399 - View products that this article applies to.
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SUMMARY

This article discusses a software update to correct an issue in which a subscription server cannot extract the metering data from a portable device that supports metering. Metering is a part of the digital rights management (DRM) technology that enables digital-media content publishers to extract data about the content that is played or copied. For more information about metering, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/bb614608.aspx
This article also provides advanced troubleshooting methods to try if downloading the update does not resolve the problem.

This article is intended for a beginning to intermediate computer user.

You may find it easier to follow the steps if you print this article first.

Symptoms of the problem

Subscription services, such as sites that provide music downloads, cannot extract metering data from some portable devices that support metering. This problem causes difficulty when you try to listen to downloaded content.

This problem occurs when the services try to synchronize metering data on a Windows XP-based or on a Windows Vista-based client computer that is running the Microsoft Windows Media Format 11 Software Development Kit (SDK). The system prompts you to download a security component update.

Methods to resolve the problem

You may experience this problem when a Component Object Model (COM) server that sits between a client application, such as Internet Explorer, and an external server uses an outdated package definition for Windows Media Player. A package definition file is a template that contains the components that are required to create and to distribute a particular file type or file.

Install Microsoft Update 929399

To install this update, visit the following Microsoft Web site:
http://update.microsoft.com

How to troubleshoot a potential Windows Update problem

If you experience problems when you try to obtain this update from Microsoft Windows Update, try the following methods, as appropriate for your operating system.
How to troubleshoot a potential Windows Vista Update problem
Method 1

Examine the Windowsupdate.log file for error messages, to view the log file, follow this step:
Click Start, type %windir%\windowsupdate.log in the Start Search box, and then press ENTER.
For more information about how to read the Windowsupdate.log file, click the following article number to view the article in the Microsoft Knowledge Base:
902093 How to read the Windowsupdate.log file
Method 2

Visit the following Microsoft Web site:
http://windowshelp.microsoft.com/windows/en-us/search.aspx?=&qu=%22windows+update+error%22
On the Windows Help and How-to Web page, type the keywords that describe the problem. If no results are returned, or you cannot resolve this problem, go to Method 3.

Method 3

Visit the following Microsoft Update Solution Center for more information about how to resolve Windows Update problems:
http://go.microsoft.com/fwlink/?linkID=25127
Method 4

If you experience some other problem with Windows Update, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?linkID=21608
How to troubleshoot a potential Windows XP Update problem
Method 1

Examine the Windowsupdate.log file for error messages. To view the log file, follow this step:
Click Start, click Run, type %windir%\windowsupdate.log, and then press ENTER.

For more information about how to read the Windowsupdate.log file, click the following article number to view the article in the Microsoft Knowledge Base:
902093 How to read the Windowsupdate.log file
Method 2

Visit the following Microsoft Web site:
http://update.microsoft.com/windowsupdate/v6/troubleshoot.aspx
On the Options Web page, type keywords that describe the problem. If no results are returned, or you cannot resolve the problem, go to Method 3.

Method 3

Visit the following Microsoft Update Solution Center for more information about how to resolve Windows Update problems:
http://go.microsoft.com/fwlink/?linkID=25127
Method 4

If you experience some other problem with Windows Update, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?linkID=21608

Advanced troubleshooting

This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact Technical Support. For more information about how to contact Technical Support, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/

Download this update

In addition to being available through Microsoft Windows Update, the 929299 update is available from the Microsoft Download Center. To download this update from the Microsoft Download Center Web page, follow this step:
Click Download, and then click Run or click Open to install the update.
Note Before you can download this update from the Microsoft Download Center, you may be prompted to validate Windows. If the Download option is not available, you must validate Windows.

To validate Windows, click Continue, and follow the instructions on the Microsoft Download Center Web page. This online validation process is quick and easy. After you validate Windows, you can download and install the update.

Download the update for 32-bit versions of Windows for an x86-based computer

The following files are available for download from the Microsoft Download Center:
Microsoft Windows Media Format 11 SDK for Windows Vista on x86-based computers
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Download
Download the Windows6.0-KB929399-x86.msu package now.
Microsoft Windows Media Format 11 SDK for Windows Vista on x64-based computers
Collapse this imageExpand this image
Download
Download the Windows6.0-KB929399-x64.msu package now.
Microsoft Windows Media Format 11 SDK for Windows XP on x86-based computers
Collapse this imageExpand this image
Download
Download the WindowsMedia11-KB929399-v2-x86-INTL.exe package now.

Note This hotfix does not have a 64-bit version for Windows XP. This hotfix package applies the 32-bit version of this hotfix on the 64-bit version of Windows XP.
Microsoft Windows Media Format 11 SDK for Windows XP on x64-based computers
Collapse this imageExpand this image
Download
Download the WindowsMedia11-KB929399-v2-x64-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

How to determine whether you are running a 32-bit or a 64-bit version of Windows

If you are not sure which version of Windows that you are running or whether it is a 32-bit version or a 64-bit version, use System Information (Msinfo32.exe), and review the value that is listed for System Type. To do this, follow these steps:
  1. Click Start, and then click Run, or click Start Search.
  2. Type msinfo32.exe, and then press ENTER.
  3. In System Information, review the value for System Type.

    For 32-bit versions of Windows, the System Type value is x86-based PC. For 64-bit versions of Windows, the System Type value is x64-based PC.
For more information about how to determine whether you are running a 32-bit or a 64-bit version of Windows, click the following article number to view the article in the Microsoft Knowledge Base:
827218 How to determine whether your computer is running a 32-bit version or a 64-bit version of the Windows operating system

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Msscp.dll11.0.5721.5201414,72004-Dec-200615:21x86
Windows XP, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Msscp.dll11.0.5721.5201414,72004-Dec-200615:21x86
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Blackbox.dll11.0.6000.6324542,72020-Dec-200607:00x86
Drmmgrtn.dll11.0.6000.6324284,67220-Dec-200607:02x86
Drmv2clt.dll11.0.6000.6324978,43220-Dec-200607:02x86
Msnetobj.dll11.0.6000.6324179,71220-Dec-200607:11x86
Msscp.dll11.0.6000.6324414,20820-Dec-200607:11x86
Wmdrmsdk.dll11.0.6000.6324529,92020-Dec-200607:20x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Blackbox.dll11.0.6000.6324615,42420-Dec-200606:39x64
Drmmgrtn.dll11.0.6000.6324363,00820-Dec-200606:40x64
Drmv2clt.dll11.0.6000.63241,184,25620-Dec-200606:40x64
Msnetobj.dll11.0.6000.6324220,16020-Dec-200606:46x64
Msscp.dll11.0.6000.6324532,99220-Dec-200606:47x64
Wmdrmsdk.dll11.0.6000.6324689,15220-Dec-200606:56x64

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem does not cause data loss. After you apply the hotfix, previous metering data is available for extraction.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 929399 - Last Review: April 20, 2012 - Revision: 9.0
APPLIES TO
  • Windows Media Player 11
Keywords: 
kbvistasp1fix kbexpertiseinter kbresolve atdownload kbprb kbexpertiseadvanced kbdownload kbhotfixserver kbqfe kbfix KB929399

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