You repeatedly receive a message to install update 929399 on a computer that is running Windows Vista or Windows XP

This article discusses a software update to correct an issue in which a subscription server cannot extract the metering data from a portable device that supports metering. Metering is a part of the digital rights management (DRM) technology that enables digital-media content publishers to extract data about the content that is played or copied. For more information about metering, visit the following Microsoft Web site:This article also provides advanced troubleshooting methods to try if downloading the update does not resolve the problem.

This article is intended for a beginning to intermediate computer user.

You may find it easier to follow the steps if you print this article first.

Subscription services, such as sites that provide music downloads, cannot extract metering data from some portable devices that support metering. This problem causes difficulty when you try to listen to downloaded content.

This problem occurs when the services try to synchronize metering data on a Windows XP-based or on a Windows Vista-based client computer that is running the Microsoft Windows Media Format 11 Software Development Kit (SDK). The system prompts you to download a security component update.

You may experience this problem when a Component Object Model (COM) server that sits between a client application, such as Internet Explorer, and an external server uses an outdated package definition for Windows Media Player. A package definition file is a template that contains the components that are required to create and to distribute a particular file type or file.

Install Microsoft Update 929399

To install this update, visit the following Microsoft Web site:

How to troubleshoot a potential Windows Update problem

If you experience problems when you try to obtain this update from Microsoft Windows Update, try the following methods, as appropriate for your operating system.

How to troubleshoot a potential Windows Vista Update problem

Method 1

Examine the Windowsupdate.log file for error messages, to view the log file, follow this step: For more information about how to read the Windowsupdate.log file, click the following article number to view the article in the Microsoft Knowledge Base: Method 2

Visit the following Microsoft Web site:On the Windows Help and How-to Web page, type the keywords that describe the problem. If no results are returned, or you cannot resolve this problem, go to Method 3.

Method 3

Visit the following Microsoft Update Solution Center for more information about how to resolve Windows Update problems:Method 4

If you experience some other problem with Windows Update, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

How to troubleshoot a potential Windows XP Update problem

Method 1

Examine the Windowsupdate.log file for error messages. To view the log file, follow this step:Method 2

Visit the following Microsoft Web site:On the Options Web page, type keywords that describe the problem. If no results are returned, or you cannot resolve the problem, go to Method 3.

Method 3

Visit the following Microsoft Update Solution Center for more information about how to resolve Windows Update problems:Method 4

If you experience some other problem with Windows Update, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

Advanced troubleshooting

Download the update for 32-bit versions of Windows for an x86-based computer

The following files are available for download from the Microsoft Download Center:

Microsoft Windows Media Format 11 SDK for Windows Vista on x86-based computers

Download the Windows6.0-KB929399-x86.msu package now. (http://download.microsoft.com/download/3/e/7/3e7d1c92-a503-4b5e-9d25-4a6a00023ba4/Windows6.0-KB929399-x86.msu)

Microsoft Windows Media Format 11 SDK for Windows Vista on x64-based computers

Download the Windows6.0-KB929399-x64.msu package now. (http://download.microsoft.com/download/8/6/B/86BE066C-5065-4C94-9B2B-664E566E7838/Windows6.0-KB929399-x64.msu)

Microsoft Windows Media Format 11 SDK for Windows XP on x86-based computers

Download the WindowsMedia11-KB929399-v2-x86-INTL.exe package now. (http://download.microsoft.com/download/d/5/e/d5ed5948-a89a-4cab-99e0-86e381e031c0/windowsmedia11-kb929399-v2-x86-intl.exe)

Note This hotfix does not have a 64-bit version for Windows XP. This hotfix package applies the 32-bit version of this hotfix on the 64-bit version of Windows XP.

Microsoft Windows Media Format 11 SDK for Windows XP on x64-based computers

Download the WindowsMedia11-KB929399-v2-x64-INTL.exe package now. (http://download.microsoft.com/download/e/9/c/e9c0621c-f14b-40ce-88ad-a426b10bcbde/windowsmedia11-kb929399-v2-x64-intl.exe)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

How to determine whether you are running a 32-bit or a 64-bit version of Windows

If you are not sure which version of Windows that you are running or whether it is a 32-bit version or a 64-bit version, use System Information (Msinfo32.exe), and review the value that is listed for System Type. To do this, follow these steps:

1. Click Start, and then click Run, or click Start Search.
2. Type msinfo32.exe, and then press ENTER.
3. In System Information, review the value for System Type.
   
   For 32-bit versions of Windows, the System Type value is x86-based PC. For 64-bit versions of Windows, the System Type value is x64-based PC.

For more information about how to determine whether you are running a 32-bit or a 64-bit version of Windows, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, x86-based versions

Windows XP, x64-based versions

Windows Vista, x86-based versions

Windows Vista, 64-bit versions

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

This problem does not cause data loss. After you apply the hotfix, previous metering data is available for extraction.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: