After you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the drive

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Article ID: 929478 - View products that this article applies to.
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SYMPTOMS

After you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the drive. Additionally, the computer may stop responding when you try to shut down or restart the computer after this problem occurs.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hccoin.dll6.0.6000.204948,70409-Dec-200605:55x86
Usbd.sys6.0.6000.204945,88809-Dec-200603:52Not applicable
Usbehci.sys6.0.6000.2049438,40009-Dec-200603:53x86
Usbhub.sys6.0.6000.20494191,48809-Dec-200603:53x86
Usbohci.sys6.0.6000.2049419,45609-Dec-200603:53x86
Usbport.sys6.0.6000.20494223,74409-Dec-200603:53x86
Usbuhci.sys6.0.6000.2049422,52809-Dec-200603:53x86
Usbccgp.sys6.0.6000.1639973,21609-Dec-200603:40x86
Usbhub.sys6.0.6000.16399191,48809-Dec-200603:41x86
Usbccgp.sys6.0.6000.2049473,21609-Dec-200603:53x86
Usbhub.sys6.0.6000.20494191,48809-Dec-200603:53x86
Hccoin.dll6.0.6000.163998,70409-Dec-200605:28x86
Usbd.sys6.0.6000.163995,88809-Dec-200603:40Not applicable
Usbehci.sys6.0.6000.1639938,40009-Dec-200603:40x86
Usbhub.sys6.0.6000.16399191,48809-Dec-200603:41x86
Usbohci.sys6.0.6000.1639919,45609-Dec-200603:40x86
Usbport.sys6.0.6000.16399223,74409-Dec-200603:40x86
Usbuhci.sys6.0.6000.1639922,52809-Dec-200603:40x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hccoin.dll6.0.6000.2049410,75209-Dec-200606:32x64
Usbd.sys6.0.6000.204947,55209-Dec-200604:06x64
Usbehci.sys6.0.6000.2049448,12809-Dec-200604:06x64
Usbhub.sys6.0.6000.20494265,21609-Dec-200604:06x64
Usbohci.sys6.0.6000.2049424,06409-Dec-200604:06x64
Usbport.sys6.0.6000.20494256,51209-Dec-200604:06x64
Usbuhci.sys6.0.6000.2049428,67209-Dec-200604:06x64
Usbccgp.sys6.0.6000.1639995,23209-Dec-200604:02x64
Usbhub.sys6.0.6000.16399265,21609-Dec-200604:02x64
Usbccgp.sys6.0.6000.2049495,23209-Dec-200604:06x64
Usbhub.sys6.0.6000.20494265,21609-Dec-200604:06x64
Hccoin.dll6.0.6000.1639910,75209-Dec-200606:14x64
Usbd.sys6.0.6000.163997,55209-Dec-200604:02x64
Usbehci.sys6.0.6000.1639948,12809-Dec-200604:02x64
Usbhub.sys6.0.6000.16399265,21609-Dec-200604:02x64
Usbohci.sys6.0.6000.1639924,06409-Dec-200604:02x64
Usbport.sys6.0.6000.16399256,51209-Dec-200604:02x64
Usbuhci.sys6.0.6000.1639928,67209-Dec-200604:02x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 929478 - Last Review: May 20, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbbug kbhotfixserver kbqfe kbprb kbexpertiseinter KB929478

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