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After you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the drive

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Article ID:929478
Last Review:August 29, 2007
Revision:2.1
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SYMPTOMS

After you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the drive. Additionally, the computer may stop responding when you try to shut down or restart the computer after this problem occurs.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Hccoin.dll6.0.6000.204948,70409-Dec-200605:55x86
Usbd.sys6.0.6000.204945,88809-Dec-200603:52Not Applicable
Usbehci.sys6.0.6000.2049438,40009-Dec-200603:53x86
Usbhub.sys6.0.6000.20494191,48809-Dec-200603:53x86
Usbohci.sys6.0.6000.2049419,45609-Dec-200603:53x86
Usbport.sys6.0.6000.20494223,74409-Dec-200603:53x86
Usbuhci.sys6.0.6000.2049422,52809-Dec-200603:53x86
Usbccgp.sys6.0.6000.1639973,21609-Dec-200603:40x86
Usbhub.sys6.0.6000.16399191,48809-Dec-200603:41x86
Usbccgp.sys6.0.6000.2049473,21609-Dec-200603:53x86
Usbhub.sys6.0.6000.20494191,48809-Dec-200603:53x86
Hccoin.dll6.0.6000.163998,70409-Dec-200605:28x86
Usbd.sys6.0.6000.163995,88809-Dec-200603:40Not Applicable
Usbehci.sys6.0.6000.1639938,40009-Dec-200603:40x86
Usbhub.sys6.0.6000.16399191,48809-Dec-200603:41x86
Usbohci.sys6.0.6000.1639919,45609-Dec-200603:40x86
Usbport.sys6.0.6000.16399223,74409-Dec-200603:40x86
Usbuhci.sys6.0.6000.1639922,52809-Dec-200603:40x86
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Hccoin.dll6.0.6000.2049410,75209-Dec-200606:32x64
Usbd.sys6.0.6000.204947,55209-Dec-200604:06x64
Usbehci.sys6.0.6000.2049448,12809-Dec-200604:06x64
Usbhub.sys6.0.6000.20494265,21609-Dec-200604:06x64
Usbohci.sys6.0.6000.2049424,06409-Dec-200604:06x64
Usbport.sys6.0.6000.20494256,51209-Dec-200604:06x64
Usbuhci.sys6.0.6000.2049428,67209-Dec-200604:06x64
Usbccgp.sys6.0.6000.1639995,23209-Dec-200604:02x64
Usbhub.sys6.0.6000.16399265,21609-Dec-200604:02x64
Usbccgp.sys6.0.6000.2049495,23209-Dec-200604:06x64
Usbhub.sys6.0.6000.20494265,21609-Dec-200604:06x64
Hccoin.dll6.0.6000.1639910,75209-Dec-200606:14x64
Usbd.sys6.0.6000.163997,55209-Dec-200604:02x64
Usbehci.sys6.0.6000.1639948,12809-Dec-200604:02x64
Usbhub.sys6.0.6000.16399265,21609-Dec-200604:02x64
Usbohci.sys6.0.6000.1639924,06409-Dec-200604:02x64
Usbport.sys6.0.6000.16399256,51209-Dec-200604:02x64
Usbuhci.sys6.0.6000.1639928,67209-Dec-200604:02x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 (http://support.microsoft.com/kb/816915/) New file naming schema for Microsoft Windows software update packages
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
•Windows Vista Enterprise 64-bit Edition
•Windows Vista Home Basic 64-bit Edition
•Windows Vista Home Premium 64-bit Edition
•Windows Vista Ultimate 64-bit Edition
•Windows Vista Business
•Windows Vista Business 64-bit Edition
•Windows Vista Enterprise
•Windows Vista Home Basic
•Windows Vista Home Premium
•Windows Vista Starter
•Windows Vista Ultimate

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Keywords: 
kbvistasp1fix kbfix kbbug kbhotfixserver kbqfe kbprb kbexpertiseinter KB929478

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