Article ID: 929521 - View products that this article applies to.
After you connect an external hard disk drive or a universal serial bus (USB) flash drive to a computer that is running Windows Vista, the Import option in Windows Media Center may not be available. The Import option is used to copy files from removable storage devices to a computer for use in Windows Media Center.
Note A USB flash drive is also known as a memory key or as a thumb drive.
This problem occurs because some external hard disk drives and USB flash drives report themselves to Microsoft Windows as local hard disk drives instead of as removable storage devices. The Import option in Windows Media Center is not available for local hard disk drives.
To work around this problem, follow these steps:
Contact us for more help
Connect with Answer Desk for expert help.