Article ID: 929529 - Last Review: October 18, 2007 - Revision: 2.2

Error message when you use Windows Media Center on a Windows Vista-based computer: "Download Incomplete. Guide listings could not be retrieved. Internet connection failure"

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

Expand all | Collapse all

SYMPTOMS

When you run the First Run Wizard in Windows Media Center on a Windows Vista-based computer, you may receive the following error message:

Download Incomplete. Guide listings could not be retrieved. Internet connection failure.

Therefore, you cannot download the Media Center Program Guide.

Back to the top

CAUSE

This problem occurs if you have not created or configured an Internet connection on the computer.

Back to the top

RESOLUTION

To resolve this problem, finish running the First Run Wizard, and then configure an Internet connection.

Back to the top

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

929517 (http://support.microsoft.com/kb/929517/ ) Error message when you try to download the EPG listings for Live TV on a Windows Vista-based computer: "Internet connection failure"

Back to the top