Article ID: 929711 - Last Review: March 15, 2007 - Revision: 1.3

Error message when you connect a USB printer to a Windows Vista-based computer: "A device driver was not installed correctly"

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SYMPTOMS

When you connect a universal serial bus (USB) printer to a Windows Vista-based computer for the first time, you receive the following error message:
A device driver was not installed correctly
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WORKAROUND

To work around this problem, disconnect and then reconnect the USB printer. Windows Vista will then detect the printer correctly.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Windows Vista Enterprise 64-bit edition
  • Windows Vista Home Basic 64-bit edition
  • Windows Vista Home Premium 64-bit edition
  • Windows Vista Ultimate 64-bit edition
  • Windows Vista Business
  • Windows Vista Business 64-bit edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
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Keywords: 
kbtshoot kbprb kbexpertisebeginner KB929711
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