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Error message when you connect a USB printer to a Windows Vista-based computer: "A device driver was not installed correctly"
Article ID: 929711 - View products that this article applies to.
When you connect a universal serial bus (USB) printer to a Windows Vista-based computer for the first time, you receive the following error message:
A device driver was not installed correctly
To work around this problem, disconnect and then reconnect the USB printer. Windows Vista will then detect the printer correctly.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 929711 - Last Review: March 15, 2007 - Revision: 1.3