You have problems after you resume a Windows Vista-based computer from sleep or from hibernation

After you resume a Windows Vista-based computer from sleep or from hibernation, you have one or more of the following problems:

• A device crashes or no longer works correctly. There may be a yellow exclamation mark next to the device in Device Manager. Or, the device may not appear in Device Manager. The device may be a fingerprint reader, a Windows Media Center remote control, an optical drive, a FeliCa reader, or some other device.
• After you resume the computer, you use the Safely Remove Hardware option to remove a device on a portable Windows Vista-based computer. However, in this situation, you cannot reconnect the device. After this problem occurs, the computer may crash when you try to shut it down or to restart it.
• When you connect a USB device, you receive a "Stop 0x7e" error message that resembles the following:
  STOP 0x1000007E
  usbhub.sys
  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
• You receive a Stop error message that resembles the following:
  STOP 127
  PAGE_NOT_ZERO_NVIDIA_USB
  This error occurs on a Windows Vista-based computer that has 2 gigabytes (GB) or more of RAM and an NVIDIA nForce EHCI controller.

The best way to fix this problem is to obtain the latest Windows Vista service pack. If there is some reason why you cannot install the latest Windows Vista service pack, the next best thing is to obtain the hotfix that is mention in this article. If for some reason you cannot install the hotfix either, there is a workaround that you can use to work around this problem. If you decide to use the workaround, we can perform the steps for you. Of course, you can also perform the workaround steps yourself if you would rather do that. To have us perform the workaround for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.

How to obtain the latest Windows Vista service pack

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

How to obtain the hotfix

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista, 64-bit versions

Update ZoneAlarm

ZoneAlarm 7.0 and earlier versions of ZoneAlarm are incompatible with the Windows Vista operating system. Only ZoneAlarm Internet Security Suite 7.1, ZoneAlarm Antivirus 7.1, and ZoneAlarm 7.1 currently work in Windows Vista. For more information about ZoneAlarm products, visit the following ZoneAlarm Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Workaround

Fix it for me

To have us perform the workaround automatically, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in this wizard.



Notes

• This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
• If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: To work around this problem, add the following registry value. However, adding this registry value may increase time that is required to wake up the computer from hibernation or from sleep. To add the registry value, follow these steps:

1. Click Start, click Run, type regedit, and then press ENTER.
2. Locate the following registry subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HidUsb
3. Right-click HidUsb, point to New, and then click DWord Value to create the following entry:
   FastResumeDisable
4. Double-click FastResumeDisable, type 1, and then click OK.
5. Exit Registry Editor, and then restart the computer.

Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can contact support.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.