The file name of an Excel workbook may contain unreadable characters when you use the "Export to an Excel worksheet" functionality in Microsoft Dynamics CRM

Article translations Article translations
Article ID: 929804 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You use the "Export to an Excel worksheet" functionality in Microsoft Dynamics CRM 3.0 to export data to Microsoft Office Excel. If the name of the view from which you export the data contains language-specific characters, the file name of the workbook that is saved may contain unreadable characters.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16081,182,56807-Apr-200700:46x86
Crmnativeinteropproxy.dll3.0.5300.16083,422,05607-Apr-200700:47x86
Crmobjectmodel.dll3.0.5300.16086,759,78407-Apr-200700:47x86
Microsoft.crm.application.pages.dll3.0.5300.1608738,66407-Apr-200700:38x86
Print_dlg.aspxNot applicable8,82206-Apr-200720:49Not applicable
Syncqueue.dll3.0.5300.1608396,13607-Apr-200700:46x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Release

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16081,209,70407-Apr-200700:46x86
Crmnativeinteropproxy.dll3.0.5300.16083,422,05607-Apr-200700:47x86
Crmobjectmodel.dll3.0.5300.16086,759,78407-Apr-200700:47x86
Microsoft.crm.application.components.core.dll3.0.5300.1608292,20009-Apr-200709:30x86
Microsoft.crm.application.components.strings.dll3.0.5300.1608726,37609-Apr-200709:30x86
Microsoft.crm.application.pages.dll3.0.5300.1608738,66407-Apr-200700:37x86
Microsoft.crm.dll3.0.5300.1608382,31209-Apr-200709:30x86
Microsoft.crm.objectmodel.dll3.0.5300.1608320,87207-Apr-200700:37x86
Print_dlg.aspxNot applicable8,82206-Apr-200720:49Not applicable
Syncqueue.dll3.0.5300.1608396,13607-Apr-200700:46x86
Crmaddin.dll3.0.5300.16081,209,70407-Apr-200700:46x86
Microsoft.crm.application.components.core.dll3.0.5300.1608292,20009-Apr-200709:30x86
Microsoft.crm.application.components.strings.dll3.0.5300.1608726,37609-Apr-200709:30x86
Microsoft.crm.dll3.0.5300.1608382,31209-Apr-200709:30x86

Microsoft Dynamics CRM server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmnativeinteropproxy.dll3.0.5300.16083,422,05607-Apr-200700:47x86
Crmobjectmodel.dll3.0.5300.16086,759,78407-Apr-200700:47x86
Microsoft.crm.application.pages.dll3.0.5300.1608968,04007-Apr-200700:37x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1608275,81607-Apr-200700:36x86
Print_dlg.aspxNot applicable8,82206-Apr-200720:48Not applicable
Crmdbhotfix.dll3.0.5300.1605105,83230-Mar-200722:14x86
Kb927207_client.dll3.0.5300.160861,80007-Apr-200700:41x86
Kb930604_client.dll3.0.5300.160864,87207-Apr-200700:41x86
Kb931627_client.dll3.0.5300.1608160,10409-Apr-200702:23x86
Kb933423_client.dll3.0.5300.160891,49609-Apr-200702:23x86

The Japanese version and the Chinese version of Microsoft Dynamics CRM client for Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Blank.aspxNot Applicable9821-May-200723:16Not Applicable
Microsoft.crm.application.pages.dll3.0.5469.1138742,76022-May-200700:02x86
Print_dlg.aspxNot Applicable8,64421-May-200723:16Not Applicable

The Japanese version and the Chinese version of Microsoft Dynamics CRM client for Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
V3icclientpatch30.mspNot Applicable747,00822-May-200701:35Not Applicable
Blank.aspxNot Applicable9821-May-200723:17Not Applicable
Microsoft.crm.application.components.core.dll3.0.5469.1138296,29622-May-200700:02x86
Microsoft.crm.application.components.strings.dll3.0.5469.1138746,85622-May-200700:02x86
Microsoft.crm.application.components.strings.resources.dll3.0.5469.1138709,99222-May-200700:02x86
Microsoft.crm.application.pages.dll3.0.5469.1138742,76022-May-200700:02x86
Microsoft.crm.dll3.0.5469.1138382,31222-May-200700:02x86
Print_dlg.aspxNot Applicable8,64421-May-200723:17Not Applicable
V3iclightclientpatch30.mspNot Applicable536,57622-May-200701:32Not Applicable
Microsoft.crm.application.components.core.dll3.0.5469.1138296,29622-May-200700:02x86
Microsoft.crm.application.components.strings.dll3.0.5469.1138746,85622-May-200700:02x86
Microsoft.crm.application.components.strings.resources.dll3.0.5469.1138709,99222-May-200700:02x86
Microsoft.crm.dll3.0.5469.1138382,31222-May-200700:02x86

The Japanese version and the Chinese version of Microsoft Dynamics CRM server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Blank.aspxNot Applicable9821-May-200723:15Not Applicable
Microsoft.crm.application.pages.dll3.0.5469.1138980,32822-May-200700:02x86
Print_dlg.aspxNot Applicable8,64421-May-200723:14Not Applicable

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Microsoft Office Outlook.

Prerequisites

To install this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Outlook, use Add or Remove Programs in Control Panel.

System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Outlook.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB929804$\Spuninst folder.

MORE INFORMATION

This hotfix may not resolve this problem in the Japanese version of Microsoft Dynamics CRM 3.0. This hotfix may not resolve this problem because of a limitation in Microsoft Internet Explorer 6 and in Microsoft ASP.NET 1.0 and 1.1. For more information, contact technical support for Microsoft Dynamics CRM. For information about technical support for Microsoft Dynamics CRM, visit the following Microsoft Web site:
http://www.microsoft.com/dynamics/support/default.mspx
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 929804 - Last Review: April 3, 2008 - Revision: 5.2
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbexport kbexpertiseinter kbhotfixserver kbqfe kbmbsmigrate KB929804

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com