Article ID: 929826 - View products that this article applies to.
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Symptoms

When you try to activate Windows Vista or Windows Server 2008, you receive an error message that resembles the following:
Activation Error: Code 0x8007232b
DNS Name does not exist
When you try to activate Windows 7, Windows 8, or Windows Server 2012, you receive an error message that resembles one of the following messages:

Error message 1
Windows could not be activated.
Key management services (KMS) host could not be located in domain name system (DNS), please have your system adminstrator verify that a KMS is published correctly in DNS.
Error: 0x8007232b
Description:
DNS name does not exist.
Error message 2
Error: 0x8007007B
"The file name, directory name, or volume label syntax is incorrect”

Cause

This issue may occur if the following conditions are true:
  • You use volume-licensed media to install one of the following operating systems:
    • Windows 8
    • Windows 7
    • Windows Vista Enterprise
    • Windows Vista Business
    • Windows Server 2012
    • Windows Server 2008
    • Windows Server 2008 R2 
  • The activation wizard cannot connect to a Key Management Service (KMS) host computer. 


If you use MSDN, TechNet, or MAPs, you likely have volume-licensed media, and you were likely given a Multiple Activation Key (MAK).

Resolution

To resolve this issue, use one or more of the following methods, as appropriate for your situation.


Method 1: Use a Multiple Activation Key instead of KMS activation

Method 2: Configure a KMS host server for the clients to activate against

Method 3: The client cannot locate a KMS host on the network for activation

Method 4: Manually assign a KMS server

Method 5: The client cannot resolve the DNS name of the KMS server or cannot connect to the KMS server

More information

When you use volume-licensed media to install Windows 8, Windows 7, Windows Vista Enterprise, Windows Vista Business, Windows Server 2012, or Windows Server 2008, the installation process uses a generic product key. When you try to activate Windows 8, Windows 7, Windows Vista Enterprise, Windows Vista Business, Windows Server 2012, or Windows Server 2008, the activation wizard uses DNS to locate a Windows 8-based, Windows 7-based, Windows Vista-based, Windows Server 2012-based, or Windows Server 2008-based computer that is running the KMS software. When the wizard queries DNS and does not find the DNS entry for the KMS host computer, the wizard reports the error message. If you have a KMS host computer setup, the correct DNS entries are not seen by the client computer. If you do not have a KMS host computer setup, you must either set up a KMS host computer or switch to a MAK product key method to activate your volume license installation.

Microsoft Developer Network (MSDN) and Microsoft TechNet supply volume-licensed media for Windows Server 2008 stock-keeping units (SKUs), for Windows Server 2008 R2 SKUs, for Windows Server 2012 SKUs, for Windows Vista Enterprise SKUs, for Windows 8 Enterprise SKUs, and for Windows 7 Enterprise SKUs. The volume-licensed media will not prompt for a product key during installation. If you do not change the product key to the MSDN key, you receive the error message when you try to activate the operating system. If you use MSDN or TechNet media, you must change the product key to the MSDN product key. Use the "Method 1" subsection of the "Resolution" section to change the product key.

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Note  The MSDN or TechNet product key for Windows Server 2012, for Windows Server 2008, for Windows Server 2008 R2, for Windows Vista Enterprise, for Windows 8 Enterprise, or for Windows 7 Enterprise is the MAK product key. 

References

For more information about Volume Activation, see Microsoft Knowledge Base article 929712: Volume Activation information for Windows Vista, Windows Server 2008, Windows Server 2008 R2 and Windows 7

For more information about volume licensing, go to the Microsoft Volume Licensing website.

For more information about how to activate copies of Windows Vista or Windows Server 2008 that were installed by using volume-licensed media, go to the Product Activation and Key Information webpage.

Properties

Article ID: 929826 - Last Review: September 30, 2013 - Revision: 10.0
Applies to
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows 8 Enterprise
  • Windows 8 Enterprise N
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Foundation
  • Microsoft Hyper-V Server 2012
  • Windows Server 2012 Standard
Keywords: 
kbsurveynew kbvolumelicensing kbactivation kbtshoot kberrmsg kbprb KB929826

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