Error message when you try to send an e-mail message that contains attachments in Microsoft Dynamics CRM 3.0: "The Server was unable to process the request" or "External component has thrown an exception"

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Article ID: 929904 - View products that this article applies to.
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SYMPTOMS

When you try to send an e-mail message that contains attachments in Microsoft Dynamics CRM 3.0, you receive one of the following error messages.
Error message 1
The Server was unable to process the request.
Error message 2
System.Runtime.InteropServices.SEHException: External component has thrown an exception.
Additionally, if platform tracing is enabled, the following message is logged in the platform trace file:
>SOAP Request failed:
>Url:http://myserver:5555/MSCRMServices/Email.asmx
>MethodName:Send
>Response:
><?xml version="1.0" encoding="utf-8"?>
><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
> <soap:Body>
> <soap:Fault>
> <faultcode>soap:Server</faultcode>
> <faultstring>System.Web.Services.Protocols.SoapException: The Server was unable to process the request.. ---&gt; System.Runtime.InteropServices.SEHException: External component has thrown an exception..
> at Microsoft.Crm.NativeInteropProxy.CRMInteropEmailClass.Send(CUserAuth&amp; Caller, String EmailId, Int32 IssueSend, String sessionToken, String TrackingToken)
> at Microsoft.Crm.ObjectModel.EmailService.Send(Guid emailId, Boolean issueSend, String trackingToken)
> at Microsoft.Crm.WebServices.EmailWebService.Send(Guid emailId, Boolean issueSend, String trackingToken)
> --- End of the internal Stack ---</faultstring>
> <detail />
> </soap:Fault>
> </soap:Body>
></soap:Envelope>

RESOLUTION

Microsoft Dynamics CRM 3.0

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

This problem is fixed in the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372 Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 929904 - Last Review: May 15, 2008 - Revision: 3.3
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbmbsemail kbqfe kbmbsmigrate KB929904

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