A Windows Vista-based computer that uses a Mobile Intel 945GM Express Chipset may occasionally not wake from sleep
On This PageSYMPTOMS
A Windows Vista-based computer that uses a Mobile Intel 945GM Express Chipset may occasionally not wake from sleep. This problem may occur about one time for every ten times that you try to resume the computer from sleep.
CAUSEThis problem occurs because of a race condition in the ATAportDeviceBusy function. The ATA miniport driver uses the ATAportDeviceBusy function to pause the device queues of the ATAport driver. When the race condition occurs, the queue can remain paused. This behavior causes the computer to stop responding.
This problem occurs if the computer is using the Microsoft Advanced Host Controller Interface (AHCI) chipset driver. The problem does not occur if the computer is using the Intel AHCI chipset driver. RESOLUTIONHotfix informationA supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451) Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 64-bit versions
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 (http://support.microsoft.com/kb/816915/)
New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/)
Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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