An Xbox 360 Wireless Headset won’t connect to a specific Xbox 360 controller

When you try to connect an Xbox 360 Wireless Headset to an Xbox 360 console and associate it with a specific controller, the lights on the controller, headset, and console do not match up.

In the following illustration, the lights on the headset, controller, and headset are all lit in the number 1 (upper left) position. This means the devices will work together.

If an Xbox 360 Wireless Headset connects to the console but not to the same position that the controller you want to use is connected to, one of the controllers might not be functioning correctly.

To learn how to connect a wired or wireless controller to a console, read the following article:

Solution 1: Verify that a wired headset is not already connected to the position you want to use

Each of the four positions on an Xbox 360 console, as indicated by the light around the power button, can connect only one controller, one headset, or one headset and controller combination. If the devices are connected correctly, the lit position on the headset matches the lit position on the controller, and the position of the light on the controller matches the position of the light on the console.

If a wired headset is already connected to a position, you cannot connect a wireless headset to the same one.

To determine if a wired headset is interfering with the wireless connection, follow these steps:

1. Unplug the wired headset from the console.
2. On the wireless headset, press the connect button.
   
   
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A light on the wireless headset and on the controller are lit when they are connected.



If the headset connects to the wrong position on the console, press the connect button again to switch to the next available position.

If the wireless headset still cannot connect to the correct position, try the next solution.

Solution 2: Make sure that the wireless headset works properly

Make sure the wireless headset is working. Here's how:

1. Disconnect all other accessories from the Xbox 360 console, including any wired Xbox 360 controllers.
2. Turn off all Xbox 360 Wireless Controllers:
   1. Press and hold the Guide button on the controller for three seconds.
   2. On the console, confirm that you want to turn off only the controller.
      
      
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3. Press the power button on the wireless headset.
   
   
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4. Press the connect button on the console.
   • On the original Xbox 360 console, the connect button is on the front between the Memory Unit ports and the power button.
     
     
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   • On the Xbox 360 S console, the connect button is on the front next to the USB port cover.
     
     
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5. Press the connect button on the wireless headset.
   
   
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   The lights around the power button on the console will spin and blink once. The position that remains lit is the position of the wireless headset.
   
   
6. If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset will connect to the next position.

If your wireless headset cannot connect to the console, the wireless headset might be defective. Contact Xbox Support for a replacement.

If the wireless headset can connect to a position, one of the controllers might be defective. Try the next solution.

Solution 3: Test the controllers

If the wireless headset can connect to the console when no controllers are connected to the console, there is a problem with one of the controllers. To identify which controller is causing the problem, follow the steps below:

1. If you are using a wireless controller, press the Guide button to turn on the controller. If you are using a wired controller, connect the controller to the first position on the console.
   
   
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2. Press the connect button on the controller.
   
   
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3. On the wireless headset, press the connect button until the lit section on the controller Guide button matches the lit number on the wireless headset. If this is successful, go to the next step. If it is not, the controller might be defective. Try another controller.
   
   
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4. Connect a second controller to the second position on the console. Leave the first controller connected to the first position on the console.
5. On the wireless headset, press the connect button until the lit number on the wireless headset matches the lit position on the second controller Guide button.
   
   If this procedure is successful, repeat these steps for each additional controller. You can connect up to four controllers.

If you determine that a controller might be defective, contact Xbox Support (http://www.xbox.com/support) for a replacement.

Xbox Support

For more information and support options for your Xbox 360 Wireless Headset, visit the following website:Please visit the following website for information about how to contact Xbox Support: