Article ID: 929991 - View products that this article applies to.
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SYMPTOMS

When you try to use an .msi file to install an add-in for Microsoft Office Visio 2007 on a Windows Vista-based computer, the add-in is not installed and the following error message is logged in the installation log file:
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action VisSolPublish_BumpVisioChangeId script error -2147024891, WshShell.RegWrite: Invalid root in registry key "HKLM\Software\Microsoft\Office\Visio\ConfigChangeID". Line 4, Column 1.

Also, when you try to install a custom Microsoft Office InfoPath 2007 template, the following error message is logged in the installation log file:
There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1: Disable UAC and run the .msi file

Method 2: Modify the .msi file

Properties

Article ID: 929991 - Last Review: May 24, 2012 - Revision: 5.0
APPLIES TO
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office InfoPath 2007
Keywords: 
kbdeployment kbsetup kberrmsg kbtshoot kbexpertiseinter kbprb KB929991

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