Windows Desktop Search 3.0 does not return Outlook 2007 e-mail items, and event ID 3036 is logged in the Application log

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Article ID: 930010 - View products that this article applies to.
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SYMPTOMS

When you use Windows Desktop Search 3.0 together with Microsoft Office Outlook 2007, you experience the following symptoms:
  • No e-mail items are returned when you use Windows Desktop Search to search for items.
  • On a Microsoft Windows XP-based computer, Outlook may not appear on the All Locations menu in Windows Desktop Search.
  • When you open the Indexing Options item in Control Panel, you experience one of the following symptoms:
    • Microsoft Office Outlook does not appear in the Included Locations list in the Indexing Options dialog box.
    • Microsoft Office Outlook appears in the Included Locations list. However, a folder icon appears next to Microsoft Office Outlook instead of the Outlook 2007 icon.
  • If you click Modify in the Indexing Options dialog box, you experience one of the following symptoms:
    • Microsoft Office Outlook does not appear in the Indexed Locations dialog box.
    • Microsoft Office Outlook appears in this dialog box. However, if you expand Microsoft Office Outlook, Mailbox - Your Name does not appear.
  • If you are running Windows Vista, the following event is logged in the Application log:

    Event Source: Search
    Event Category: Gatherer
    Event ID: 3036
    Date: date
    Time: time
    Type: Warning
    User: N/A
    Computer: ComputerName
    Description: The content source <mapi://[GUID}/> cannot be accessed.

    Content Windows Application, SystemIndexCatalog

    Details:
    The filtering was stopped because of a user action, such as stopping the crawl
    {0x80040d54}

    If you are running Windows XP, the following event is logged in the Application log:

    Event Source: Windows Search Service
    Event Category: Gatherer
    Event ID: 3036
    Date: date
    Time: time
    Type: Warning
    User: N/A
    Computer: ComputerName
    Description: The content source <mapi://[GUID}/> cannot be accessed.

    Content Windows Application, SystemIndexCatalog

    Details:
    The specified address was excluded from the index. The site path rules may have to be modified to include this address.
    {0x80040d07}

CAUSE

This issue occurs if the following registry subkey is missing from the computer:
HKEY_CLASSES_ROOT\Outlook.Application
You may experience this issue if you install a Microsoft Office 2003 program after the 2007 Microsoft Office system is installed. For example, you experience this issue in the following scenario:
  1. You install the 2007 Office system.
  2. You modify the 2007 Office system installation to remove Microsoft Office Word 2007.
  3. You install Microsoft Office Word 2003.

RESOLUTION

To resolve this issue, repair the 2007 Office system installation. To do this, follow these steps, as appropriate for the operating system that you are running.

Windows Vista

  1. Exit all 2007 Office programs.
  2. Click Start
    Collapse this imageExpand this image
    Start button
    , type appwiz.cpl in the Start Search box, and then click appwiz.cpl in the Programs list.

    Collapse this imageExpand this image
     User Account Control permission
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  3. In the Uninstall or change a program list, click Microsoft Office Version 2007, and then click Change.
  4. In the Microsoft Office Version 2007 dialog box, click Repair, and then click Continue.

Windows XP

  1. Exit all 2007 Office programs.
  2. Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
  3. In the Add or Remove Programs dialog box, click Microsoft Office Version 2007, and then click Change.
  4. In the Microsoft Office Version 2007 dialog box, click Repair, and then click Continue.

MORE INFORMATION

For help with Windows Search problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which Windows Search is not working or searches are slower

Properties

Article ID: 930010 - Last Review: April 25, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Office Outlook 2007
Keywords: 
kbaddin kbexpertisebeginner kbtshoot kbprb KB930010

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