Article ID: 930129 - Last Review: March 15, 2007 - Revision: 1.3 Windows Fax and Scan becomes unresponsive if incoming faxes are routed to a printer that requires user input in Windows VistaOn This PageSYMPTOMSIn Windows Vista, you configure Windows Fax and Scan to automatically route incoming faxes to a printer. Then, Windows Fax and Scan becomes unresponsive. This problem occurs when the printer requires input from the user. For example, the printer may require that you input the name of the file that is to be printed. CAUSEThis problem occurs because the routing process for incoming faxes is automatic. In this process, the printer waits for input from a user. However, if the printer cannot receive this input, the printer is unable to complete the printing job. Then, Windows Fax and Scan becomes unresponsive if the printer does not finish the printing job. WORKAROUNDTo work around this problem, restart Windows Fax and Scan. MORE INFORMATIONSteps to reproduce the problem
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