Error message when you run the Sysprep command on a Windows Vista-based computer: "A fatal error occurred"

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Article ID: 930193 - View products that this article applies to.
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SYMPTOMS

When you run the Sysprep command on a Windows Vista-based computer, you receive an error message that resembles the following:
A fatal error occurred while trying to sysprep the machine
Additionally, an error code that resembles the following is logged in the Setupact.log file:
0x80070020
ERROR_SHARING_VIOLATION
Note The Setupact.log file is located along the following path:
C:\Windows\Panther\Setupact.log

CAUSE

This problem occurs when the Microsoft Distributed Transaction Coordinator (MSDTC) provider tries to reset its log. The error message occurs when the MSDTC process cannot access the file because the file is being used by another process. The 0x80070020 ERROR_SHARING_VIOLATION error code indicates that another process has an open handle to the log file.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Msdtcprx.dll2001.12.6930.20502500,22422-Dec-200607:22x86
Xolehlp.dll2001.12.6930.2050230,20822-Dec-200607:32x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msdtcprx.dll2001.12.6930.20502678,40022-Dec-200607:08x64
Xolehlp.dll2001.12.6930.2050238,40022-Dec-200607:16x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

Properties

Article ID: 930193 - Last Review: May 20, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbhotfixserver kbqfe kbprb kbexpertiseinter KB930193

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