When you run the
Sysprep command on a Windows Vista-based computer, you receive an error message that resembles the following:
A fatal error occurred while trying to sysprep the machine
Additionally, an error code that resembles the following is logged in the Setupact.log file:
0x80070020
ERROR_SHARING_VIOLATION
Note The Setupact.log file is located along the following path:
C:\Windows\Panther\Setupact.log
Back to the top
This problem occurs when the Microsoft Distributed Transaction Coordinator (MSDTC) provider tries to reset its log. The error message occurs when the MSDTC process cannot access the file because the file is being used by another process. The 0x80070020 ERROR_SHARING_VIOLATION error code indicates that another process has an open handle to the log file.
Back to the top
Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 (http://support.microsoft.com/kb/935791/) How to obtain the latest Windows Vista service pack
Back to the top
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|
| Msdtcprx.dll | 2001.12.6930.20502 | 500,224 | 22-Dec-2006 | 07:22 | x86 |
| Xolehlp.dll | 2001.12.6930.20502 | 30,208 | 22-Dec-2006 | 07:32 | x86 |
Windows Vista, 64-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|
| Msdtcprx.dll | 2001.12.6930.20502 | 678,400 | 22-Dec-2006 | 07:08 | x64 |
| Xolehlp.dll | 2001.12.6930.20502 | 38,400 | 22-Dec-2006 | 07:16 | x64 |
Back to the top
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
Back to the top
Help and Support
