Error message when you run the Sysprep command on a Windows Vista-based computer: "A fatal error occurred"
On This PageSYMPTOMS
When you run the Sysprep command on a Windows Vista-based computer, you receive an error message that resembles the following:
A fatal error occurred while trying to sysprep the machine
Additionally, an error code that resembles the following is logged in the Setupact.log file:
0x80070020 Note The Setupact.log file is located along the following path:
ERROR_SHARING_VIOLATION C:\Windows\Panther\Setupact.log CAUSE
This problem occurs when the Microsoft Distributed Transaction Coordinator (MSDTC) provider tries to reset its log. The error message occurs when the MSDTC process cannot access the file because the file is being used by another process. The 0x80070020 ERROR_SHARING_VIOLATION error code indicates that another process has an open handle to the log file.
RESOLUTIONHotfix informationA supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451) Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista, x86-based versions
Windows Vista, 64-bit versions
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. APPLIES TO
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