Article ID: 930197 - View products that this article applies to.
Consider the following scenario. You run a full Volume Shadow Copy Service (VSS) snapshot backup or a previous VSS snapshot incremental backup on a server that is running Microsoft Exchange Server 2003. Additionally, a soft recovery is performed successfully on the Exchange store after the Exchange store experiences a dirty shutdown. When you try to run an incremental VSS snapshot backup, the operation fails. Additionally, the following event is logged in the Application log:
During the soft recovery, the Exchange store changes the backup type in the database header from snapshot to normal.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesMicrosoft Exchange Server 2003 Service Pack 2 must be installed on the server before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/836993/ )How to obtain the latest service packs for Exchange Server 2003
Restart requirementYou do not have to restart your computer after you apply this hotfix. However, the following services are stopped and then restarted when you apply this hotfix:
(http://support.microsoft.com/kb/246216/ )Exchange 2000 Server or Exchange Server 2003 ExIFS may not start after ExIFS is manually stopped
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.