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You randomly receive a "Stop 0x0000000A" error in Storport.sys when you start Windows Vista

Article ID:930261
Last Review:April 11, 2008
Revision:3.2
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SYMPTOMS

When you start a computer that is running Windows Vista, you randomly receive a "Stop 0x0000000A" error message that resembles the following:
STOP 0x0000000A IRQL_NOT_LESS_OR_EQUAL
Storport.sys
You experience this problem if the following conditions are true:
The computer has an NVIDIA chipset.
The computer has four gigabytes (GB) or more of RAM.

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RESOLUTION

To resolve this problem, install update 929777.

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Update information

The following files are available for download from the Microsoft Download Center:

DownloadDownload the 32-bit Windows Vista package now. (http://www.microsoft.com/downloads/details.aspx?familyid=240AC3F3-2B60-4B70-B709-06B2BC5B1336)

DownloadDownload the 64-bit Windows Vista package now. (http://www.microsoft.com/downloads/details.aspx?familyid=91672C7C-614B-404C-850C-377541E93C18)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about update 929777, click the following article number to view the article in the Microsoft Knowledge Base:
929777 (http://support.microsoft.com/kb/929777/) Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "STOP 0x0000000A"
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Ultimate
Windows Vista Business
Windows Vista Enterprise
Windows Vista Starter
Windows Vista Home Basic 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Ultimate 64-bit Edition
Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbvistasp1fix kbhardware kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB930261

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