You randomly receive a "Stop 0x0000000A" error in Storport.sys when you start Windows Vista

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Article ID: 930261 - View products that this article applies to.
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SYMPTOMS

When you start a computer that is running Windows Vista, you randomly receive a "Stop 0x0000000A" error message that resembles the following:
STOP 0x0000000A IRQL_NOT_LESS_OR_EQUAL
Storport.sys
You experience this problem if the following conditions are true:
  • The computer has an NVIDIA chipset.
  • The computer has four gigabytes (GB) or more of RAM.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Update information

To resolve this problem, install update 929777. The following files are available for download from the Microsoft Download Center:

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Download
Download the 32-bit Windows Vista package now.

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Download
Download the 64-bit Windows Vista package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about update 929777, click the following article number to view the article in the Microsoft Knowledge Base:
929777 Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "STOP 0x0000000A"
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 930261 - Last Review: September 23, 2011 - Revision: 6.0
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Starter
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
atdownload kbvistasp1fix kbhardware kbbug kbfix kbqfe KB930261

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